Contract Logistics Customer Service Manager
7 days ago
** Your Role**: Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists directly or via supervisors, by providing leadership + direction ensuring that all supply chain processes are seamless for our customers.
** Your Responsibilities**:
- To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
- To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
- To ensure teams communicate with customers regarding order status or when issues arise.
- To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
- To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
- To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
**Your Skills and Experiences**:
**About Kuehne+Nagel**
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Vechrani
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