Customer Service and Logistics Representative

5 months ago

กรงเทพมหานคร, Thailand NatureWorks Asia Pacific Full time

**Customer** **Support (40%)**
- Solves day-to-day problems by executing a full scale of customer service activities with some oversight (i.e. sales order processing / scheduling, customer complaints, payments, purchasing)
- Executes on fulfillment of customer orders/sample requests and customer related administration requests efficiently
- Applies a comprehensive understanding of customer service practices and procedures to identify areas of improvement and cost management deficiencies to strengthen customer relationships
- Ensures customer problems are resolved promptly and customers are satisfied
- Prepares correspondence to secure additional customer information to resolve customer disputes
- Accountable for order management for assigned geography and provides backup for colleagues, to include but not limited to taking orders, coordinating schedule with the plant, completing necessary documents, scheduling, and invoicing
- Supports order entry for international orders including FCL, LCL and airfreight
- Files and maintains customer records
- Verifies order completeness and accuracy against purchase orders
- Ensures compliance with contractual obligations including pricing agreements and letters of credit
- Supports other team members as needed

***Logistics Administration/ Order Management (35%)**
- Coordinates logistic activities for both air, rail, and ground/water (LCL and FCL) to ensure order fulfillment goals are achieved
- Coordinates load planning and allocation of product as directed using Enterprise System
- Creates shipping documentation (proforma invoices, FedEx, and other documents)
- Provides necessary documents to forwarders/customers for shipments including invoice, packing list, and bill of lading
- Monitors container shipment and shipping document status
- Ensures customers orders are within the planned strategy provided to customer service by the commercial organization
- Supports planning and execution of replenishment to international warehouses as applicable
- Partners with external logistics and documentation business partners

***Additional Projects and Responsibilities (20%)**

**Pricing & Analysis**
- Enters pricing into the ERP system; follows up periodically to review and update
- Reviews and creates moderately complex internal/external benchmark reports and activities (business rules, central reports analysis)
- Actively monitors and tracks demand consumption verses contract, forecast and/or standard order lead
- time and making / implementing recommendations for process improvements in cooperation with customers
- Compiles and analyzes letters of credit fees by country and customer
- Manages freight rates per order to ensure the rate is within the budgeted amount

**BuyBack / Diversions**
- Manages resin buy-backs and coordinate the re-sale of resin
- Manages the process of the diversion of orders

**Customer Setups & Customer Accounts**
- Enters new customers into SAP and Salesforce
- Makes updates to existing customer accounts (ie. Address changes, address additions, terms change, name change)

**Warehouse Partnership**
- Works with warehouse partners to execute on the shipments and other needs of customers

***Environmental, Health & Safety Leadership (5%)**
- Operates safely within NatureWorks policies, procedures and governmental regulations and fully participates in and champions NatureWorks Environmental, Health & Safety (EH&S) Programs
- Ensures the EH&S Programs are being followed and provides a safe working environment to our employees and customers
- Accountable for building a strong safety culture and actively pursues it on a daily basis; identifies unsafe behaviors and conditions and intervenes to mitigate incidents
- Other duties as assigned

**QUALIFICATIONS**:

- Education and Experience Required:_
- Bachelor’s degree or minimum 5 years experience in supply chain or logistics
- 3-5 years in customer service, supply chain, logistics or related experience
- Proficient various computer programs including Microsoft Office Suite/ SAP
- English / Mandarin language proficient level required.
- Other (knowledge, skills and abilities):_
- Ability to develop and maintain customer relationships, understand our business and our customer's business, demonstrate intelligent flexibility and business judgment
- Supports NatureWorks vision and values through project / teamwork
- Strong customer focus and service orientation with the ability to interact effectively with employees and vendors at all levels in a cross-cultural setting
- Understands the plans for meeting the business strategy and objectives, and how it relates to daily activities
- Demonstrates speed and flexibility as appropriate in responding and adapting to changes
- Promotes cooperation within the team and between teams
- Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

**WORKING CONDITIONS/PHYSICAL REQUIREMENTS**

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand CloudCommerce Full time

    **What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...

  • Customer Service Representative

    2 days ago

    ลาดกระบัง, กรุงเทพมหานคร, Thailand Arxada Full time

    Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the...

  • Export Customer Service Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Honour Lane Logistics Co., Ltd. Full time

    Export Customer Service Officer **จังหวัด** กรุงเทพมหานคร (เขตบางรัก) **อัตราค่าจ้าง** 25,000-30,000 **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 2 **รายละเอียดงาน** -...

  • Customer Service Representative

    2 months ago

    กรุงเทพมหานคร, Thailand Ametek Full time

    **Job Title**:Customer Service Representative**: - Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description: - AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales,...

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** - **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...

  • Csr: Customer Service Representative

    3 months ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Head of Business Development

    5 months ago

    กรุงเทพมหานคร, Thailand Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...

  • Customer Service Representative

    2 months ago

    กรุงเทพมหานคร, Thailand AMETEK, Inc. Full time

    **Location**:Bangkok, TH, 10260**Business Unit**:Fluid Analysis Business**Posting Date**:Oct 2, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other...

  • Customer Service Representatives

    6 months ago

    กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...

  • Head of Business Development

    5 months ago

    กรุงเทพมหานคร, Thailand Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...

  • Contract Logistics Solution Design Professional

    6 months ago

    กรุงเทพมหานคร, Thailand Ceva Logistics Full time

    At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative, and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks...

  • Customer Service Representative

    2 months ago

    กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...

  • Customer Services Representative

    5 months ago

    กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...

  • Customer Services Representative

    5 months ago

    กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...

  • Customer Service Representative

    5 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...

  • Customs Brokerage Manager

    5 months ago

    กรุงเทพมหานคร, Thailand Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...