Sales Department Manager
2 days ago
Responsible for sales growth and the development of the client portfolio.
- Ensure and personify compliance with Company Values.
- Maintain outstanding customer service as per Company standards.
- Participate to the growth of the store and develop synergies.
- Develop talents from your team by improving their skills.
- Manage the day-to-day operations of your department.
- Responsible for the quality of the team (uniform, grooming, service)
- Transmit product and sales training to sales staff and optimize mystery shopping results.
- Understand the sales targets and KPI in order to push the sales team and motivate them
- To conduct spot coaching on staff whenever necessary.
- Set targets per product category and take the corrective measures when required.
- Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
- Work together with other departments in order to improve global turnover.
- Contribute to the global team performance by being a Role model.
- Lead in creating the best customer experience through a multisensory selling style.
- Participate actively to events in the boutique.
**Qualification**:
- Minimum 5 years’ experience in similar capacity.
- Experience in Luxury retail will be advantage.
- Excellent inter-personal and communication skills (both verbal & written)
- Good in Problem Analysis and Problem Solving/ Excellent customer service
- Attention to detail and accuracy
- Ability to handle stress/ Good team player / Leadership/ Confident and motivated
- Professional, polished and presentable outlook and disposition
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