Department Manager
4 days ago
Be a leader and keep for team motivated in order to achieve exceptional results.
Develop talents from your team by improving their skills.
Responsible for the quality of the team (uniform, grooming, service).
Support given for recruiting team and manage the integration of new joiners.
Transmit product and sales training to sales staff and optimize mystery shopping results.
Store Performance.
Set objectives with all the team members and improve their understanding of the business through individual evaluations done regularly on monthly basis.
Understand the sales targets and KPI in order to push the sales team and motivate them.
Set targets per product category and take the corrective measures when required.
Improve the cross sells of your department.
Ensure the upkeep of the selling space and the image of the boutique.
Represent the brand image within the department.
Leadership.
Dedicate a large part of time to the shop floor and achieve personal sales.
Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
Lead in creating the best customer experience through a multisensory selling style.
Customer Relations.
Ensure that client details are retrieved and updated.
Participate actively to events in the boutique.
Manage customer service in your department.
Develop a strong clientele base with high potentials and profiles for sales.
PROFILE.
**Work Experience**:
Minimum 5 years' experience in similar capacity.
Experience in Luxury retail will be advantage.
**Skills**:
Excellent inter-personal and communication skills (both verbal & written).
Good in Problem Analysis and Problem Solving.
Excellent customer service Attention to detail and accuracy.
**Qualities**:
Ability to handle stress.
Good team player.
Leadership.
Confident and motivated.
**Others**:
Professional, polished and presentable outlook and disposition.
**Job skills required**: Problem Solving
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