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Customer Support Executive

1 month ago

กรงเทพมหานคร, Thailand RGF Full time

**Job Detail**:

- Customer support executive (Japanese Speaking) (25K-35K) (SDG-83627)
- เจ้าหน้าที่ฝ่ายสนับสนุนลูกค้า (สื่อสารภาษาญี่ปุ่น)-
- Diligently and effectively manage and follow up on the inquiries or complaints of the current and prospective clients.
- To escalate the issue to the appropriate specialist.
- To update clients on their request status accordingly.
- To constantly verify documents submitted by clients within specific regions on an hourly basis.
- To prepare and interpret reports and documentation as required in the role with sufficient detail and accuracy.
- To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target.
- To achieve quarterly KPI targets set by OP Manager.
- To perform other ad hoc tasks assigned by the manager.
- Thai nationality, Male, Female, age 22 - 30 years old- Bachelor's degree
- Have 1 year working experience in customer service, admin or related
- Good communication skills in both Japanese & English (speaking and writing, reading)
- Customer service orientation, good troubleshooting skill
- Interested in stock trading, cryptocurrency and investment- Experience in financial industry
- Own JLPT certificate (at least N3) or TOEIC score

Language Skill
- English level : Conversational
- Japanese level : Conversational
- Workplace Area: BTS Sala Daeng
- Working Hour: "13:00-22:00((Monday to Friday)
- 1st month or during probation WIO/ after that WFH )"
- About the Benefits
- 25,000-35,000THB
- About the company
- Product & Service: Provide various types of financial such as Stock, Cryptocurrency
- Business Type: Securities / Investment Trusts;General Trading Company;เจ้าหน้าที่ฝ่ายสนับสนุนลูกค้า (สื่อสารภาษาญี่ปุ่น) (25K-35K) (SDG-83627)-
- เพื่อดำเนินการตามคำขอของลูกค้าและแก้ไขปัญหาผ่านการแชทสดและอีเมลโดยการนำทางหลายโปรแกรมโดยให้ความสำคัญกับความถูกต้องและรายละเอียด
- จัดการและติดตามการสอบถามหรือข้อร้องเรียนของลูกค้าปัจจุบันและลูกค้าในอนาคตอย่างขยันขันแข็งและมีประสิทธิภาพ
- เพื่อยกระดับปัญหาไปยังผู้เชี่ยวชาญที่เหมาะสม
- เพื่ออัปเดตลูกค้าเกี่ยวกับสถานะคำขอของพวกเขาตามนั้น
- เพื่อตรวจสอบเอกสารที่ส่งโดยลูกค้าภายในภูมิภาคที่กำหนดเป็นประจำทุกชั่วโมง
- จัดทำและตีความรายงานและเอกสารที่จำเป็นในหน้าที่โดยมีรายละเอียดเพียงพอและถูกต้อง
- เพื่อให้เข้าใจถึงหน้าที่และบทบาททางธุรกิจของบริษัทโดยการเข้าร่วมสัมมนาของบริษัทและบรรลุเป้าหมายการประเมินที่กำหนด
- เพื่อให้บรรลุเป้าหมาย KPI รายไตรมาสที่กำหนดโดย OP Manager
- ปฏิบัติงานเฉพาะกิจอื่น ๆ ที่ได้รับมอบหมายจากผู้จัดการ"
- สัญชาติไทย, ชาย, หญิง, อายุ 22 - 30 ปี- ปริญญาตรี
- มีประสบการณ์ทำงาน 1 ปี ด้านบริการลูกค้า, ธุรการ, หรือที่เกี่ยวข้อง
- มีทักษะการสื่อสารที่ดีทั้งภาษาญี่ปุ่นและภาษาอังกฤษ (พูด เขียน อ่าน)
- ทักษะการบริการลูกค้า, ทักษะการแก้ไขปัญหาที่ดี
- สนใจการซื้อขายหุ้น เงินดิจิตอล และการลงทุน- ประสบการณ์ในอุตสาหกรรมการเงิน
- มีใบรับรอง JLPT (อย่างน้อย N3) หรือคะแน

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