Executive, Customer Support

6 months ago


กรงเทพมหานคร, Thailand 2C2P Full time

**Executive, Customer Support (Work at Home Based)**:
Thailand, Bangkok | Full Time | Operations

2C2P is looking for an Executive, Customer Support (Work at Home Based) to join its growing team in Thailand. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.

**Strong knowledge & experience in following items is a must**:

- Strong customer relations skills
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

**Qualifications**:

- Bachelor's Degree in any related field
- 1 year of experience in Customer Support
- Good command in Thai
- Good command of English both written and spoken
- Strong customer relations skills

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.



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