Customer Support Manager
5 months ago
**Job Title**:
Customer Support Manager (Makro)
**Department**:
Customer Business Development
**Profession **_(Marketing, Finance, etc.):_**
Customer Development
**Location **_(City, Country): _**
Unilever Thailand HQ
**Key Accountabilities**:
- Deliver Turnover sales target of the assigned customer(s) for categories.
- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).
- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.
- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence.
- Fully understand of Category review
- Category strategy
**Professional Skills**:
**Skills/Competencies**
- Selling
- Negotiation
- Executional Excellence
- Customer Relationship Management
**Experience Required**:
**ESSENTIAL**
- Bachelor's degree or higher in any field
- Minimum 3 years working experience in Key account/ customer management/ account management or field sales management is advantage. Preferably selling experience with Makro.
- Fluent in English communication both spoken & written.
- Good analysis skill
- Good computer skills e.g. Excel, PowerPoint, Word
- Good interpersonal skill
**Travel**:
Yes
**Contacts**:
**Internal**:
- **Customer Strategy Planning (Trade Marketing)**
**External**:
- **Buyer
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