Customer Collaboration Lead

We are working with a leading Insurance Technology company for a **Customer Care Team Lead **position **In this position you will** Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these...

**About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account. We...

**Your Job**: The role is accountable to lead the Customer Service & Logistics (CS&L) team and define functional strategies and priorities in the CS&L area; lead and provide direction toward developing excellence in CS&L processes; build organizational capability; organize and manage all activities of the CS&L function. The role will have end to end...

**Who are we?** At L’Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing young talents who have the passion and ambition to make an impact in the **beauty industry**. **Join us on our mission to: Create the beauty that moves the world.** Being part of...

Customer Supply Chain Lead - Key member of the TH Leadership Team, the Customer Supply Chain Lead remit is "all customer interfacing" functions, i.e. Forecasting, Customer Services & Logistics and forms the first point of contact for Market GMs. Single point accountability for end-to-end supply chain. - Accountable for overall organizational effectiveness...

Source of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...

Job Purpose and Impact The Marketing Associate Director will provide leadership to a team of professionals to design and implement marketing strategies and activities for customers, products, services and solutions to achieve profitable growth and value creation for both customers and the company. In this role, you will partner cross functionally to develop...

**Overall Role Purpose**: - Quantify and qualify a sales lead utilizing globally agreed selection criteria before assigning that lead to a sales channel. - Manage and coordinate direct marketing customers that do not currently have sufficient volume to warrant a phone call or field visit. - Endeavour to move as many of these accounts to Telesales or Field...

Leads QA strategy across tracks for the client program. Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices. Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Lead and mentor QA team members, as well as manage...

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications. Review design, requirements, specifications, and technical design documents to provide timely and meaningful feedback. Estimate, prioritize, plan and coordinate testing activities. Obtain, create and...

**Summary** Posted: 30 Oct 2024 Weekly Hours**:40** Role Number**:200576262** At Apple, we don’t just create products-we create the kind of wonder that’s revolutionised entire industries. It’s the diversity of people and ideas that inspires innovation; from amazing technology to industry-leading environmental efforts. Join Apple and help us leave...

Leads QA strategy across tracks for the client program. Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices. Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Lead and mentor QA team members, as well as manage...

**Company Description** foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

Leading the design of member journey (combine both online & offline) to increase customer satisfaction, engagement and spending end to end. Analyze data to understand customer / member behaviors, pain points and touchpoints. Identify pain point of current member journey and prospect member journey. Lead cross-functional teams in the implementation of...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications. Review design, requirements, specifications, and technical design documents to provide timely and meaningful feedback. Estimate, prioritize, plan and coordinate testing activities. Obtain, create and...

The Lead Key Account Manager (KAM) manages and develops customer relationships, and develops future business opportunities in relation to the Defence and Space portfolio. He/she: - Spearhead Airbus Defense & Space Campaigns in Thailand & the subregions - Focuses on building strategic, long-term, trust-based customer relationships - Acts as the “voice of...

A leading international fintech company revolutionizing the way financial services are accessed and utilized globally. We provide innovative solutions to empower individuals and businesses to manage their finances efficiently and securely. As we continue to expand our offerings and reach, we are seeking a talented QA Lead to join our dynamic...