Customer Service

5 hours ago

กรงเทพมหานคร, Thailand Kimberly-Clark Full time

**Your Job**:
The role is accountable to lead the Customer Service & Logistics (CS&L) team and define functional strategies and priorities in the CS&L area; lead and provide direction toward developing excellence in CS&L processes; build organizational capability; organize and manage all activities of the CS&L function.

The role will have end to end responsibility - right from demand assessment, manage supply interfaces, customer service touchpoints to deliver superior customer service, minimize inventory in the system and replenishment of finished goods to delivery to customers to ensure highest customer satisfaction both internally and externally at lowest possible cost and best in class Cash.
- Standardize, stabilize and sustain gold standard S&OP / IBP
- Build strong customer relationships with key customers and support joint business planning
- Drive Complexity exercise through SKU rationalization and supporting sourcing study
- Drive continuous improvement in terms of inventory by implementation segmentation
- Deliver Net productivity YOY in Cost & Cash
- Build strong E2E Supply chain capability in the team

**MOST FREQUENT CONTACTS**
- ASEAN Supply Chain Head_
- Align Mid-term and Long-term plans
- Update on key priorities and projects.
- Consultation and alignment with regards to operation effectiveness
- Thailand Country Head_
- Align country plans to supply chain plans
- Problem solve supply or customer challenges.
- Align to delivery monthly NSV
- Supply Chain Team Members - Thailand CS&L_
- Ensure short term deliverables
- Guide working teams on priorities, problem solving
- Import country CS&L teams_
- To align shipment plans and delivery of goods to the countries
- Customer teams: Sales, Finance, Trade Marketing, Marketing_
- Operational issues and concern
- Sales update and discussion of issues affecting sales performance.
- Commercial Leadership Team (Sales leader, Finance leader, Marketing Leader)_
- Sales and supply chain updates
- Regional Supply Chain & Country CS&L leaders_
- Operational and project updates
- External Customers - GT and MT_
- KPIs/operational highlights/ Business reviews

In your **Customer Service & Logistics Lead **role, you’ll help us deliver better care for billions of people around the world.

**About Us**:
People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.
- Kimberly-Clark proudly leads the way in providing better care for a better world. _

**_Led by Purpose. Driven by You_**

**Role Overview & Primary Accountabilities**:
**Customer service to customers**:

- Prepare country CS&L roadmaps according to country strategies to ensure best possible business support.
- Deliver against country revenue and volume targets by focusing on CS&L specific targets (ensure product availability at the right time, in the right quantity at lowest possible cost)
- Keep CS&L cost and inventories low (influence on Cash flow)
- Flawlessly execute against New Product Development (NPD) and Product changes
- Establish and track KPI’s (SFA, BIAS, OTIF/ CFR, DIOH, Logistics Cost/Case)
- Identify new trends and opportunities to adapt our supply chain and support business growth with our customer
- Build collaborative relationships with our customers. Work with Sales and customers to build K-C business
- Good working relationship with our vendors/3PLs to ensure that our business needs & objectives, and K-C global expectation & standards are met

**Demand & Replenishment**:

- Partner with Sales, CP&A & Marketing to create deliverable plans & alignment with Finance
- Drive the Demand Planning drumbeat of the Integrated Business Planning process (IBP)
- Drive system adoption with demand planners to improve forecast value add
- Ensure high accuracy of planned Demand and manage FG inventories
- Drive visibility and actions for (high or low inventory level) to the commercial team
- Lead the demand control process to align with Supply Planning on the conversion of the Demand Plan into a replenishment plan that will deliver the agreed Case Fill Rate deploying the lowest possible inventory and minimize the risk of materials and goods write-off.
- Responsible for analysis, recommendation and, to drive;
- Inventory, demand and possible volume trends to Supply Planning
- Track Sales phasing to forecasts, and share RCAs on performance gaps
- Promotion effectiveness

**Logistics Operations, Warehousing and Transportation**:

- Work with Thailand team and lev

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