Lead/senior Lead, Supply Operations

7 months ago

กรงเทพมหานคร, Thailand Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)**

**About Agoda**:
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get to Know our Team**:
Supply Operations team creates and supports processes, systems & tooling to enable commercial growth through innovations and technical platforms. They are analytical, results-driven and believe in leveraging data to inform and design the operational processes & automations that scale operations.

In this particular role of Supply Operations Lead/ Senior Lead, you will be responsible for ensuring the optimal performance and user experience of our CRM system through regular engagements with markets, understanding gaps in the system, and collaborating with both internal and external teams, the Supply Operations Lead/Senior Lead will aim towards enhance the system to better serve our users and our business needs along side deriving insights for making better business decisions.

**In This Role, You'll Get To**:

- Own end-to-end projects, or a collection of projects
- Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics, processes and propose project ideas/solutions.
- Work closely with Product Management / Development teams to design appropriate solutions, configure systems, support testing, rollout, and analyze results
- Analyze data and provide insights to stakeholders for making better business decisions
- Be a specialist in the Agoda tools and systems
- Day to day operations support through ticketing system and provide clear answer to colleagues within set SLAs. Be able to investigate issue and provide insight to colleagues.

**What You'll Need To Succeed**
- **Project Management Expertise**:Ability to independently lead mid-large scale global projects ranging of various complexity while ensuring timely delivery and quality outcomes.
- **Technical Mindset**: A genuine interest in learning about systems, tools, and logic. Previous experience with CRM systems or managing any other business tools will be beneficial.
- **Data & Analytical Skills**: Can utilize data skills to interpret complex datasets, transforming them into actionable insights which can help stakeholders make better informed decisions, ensuring our CRM system aligns strategically with business objectives. Understanding of SQL and data visualization tools like Metabase and/or Tableau is preferred.
- **Strong Communication Skills**: Is proactive in relaying information to stakeholders. Capable of conveying complex information clearly and effectively to a diverse audience. Comfortable with both written and verbal communication.
- **Stakeholder Management**: Proven ability to manage relationships with stakeholders across different levels and locations. Ability to understand and manage expectations and requirements effectively.
- **Proactive and Fast-Paced**: Ability to operate in a dynamic environment, responding quickly to changes and challenges, and driving initiatives forward. Can prioritize and work on multiple tasks simultaneously.
- **Ownership Mentality**: A self-starter who takes full ownership of their domain, ensuring that issues are not just identified but also resolved.

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization loc

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