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Customer Service Representative

1 month ago

กรงเทพมหานคร, Thailand GrowthFn Full time

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.

**Requirements**:

- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (B2).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).

Pay: ฿20,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Nationality
- Your current location
- Current salary?
- Expected salary
- Are you willing to join immediately?
- Are you willing to work on site in Bang Na, Bangkok Thailand?
- Are you with working on a rotational work shift schedule
- This position is a Under Cognizant Thailand, have you applied for it before?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- Thai (required)