After Sales Service Manager

2 weeks ago

กรงเทพมหานคร, Thailand Amway Inc. Full time

**RESPONSIBILITIES**
- Provides post-sales/implementation technical product support to include installation, troubleshooting, problem resolution and maintenance by:

- Providing technical support to service/repair centers, Quality Assurance, Product Development, Manufacturing, Marketing and other areas as required to support objectives
- Determining cost effective designs for technical hot lines, service/repair centers and in-home service options consistent with Amway policies, philosophies, product requirements and market needs
- Implementing and validating infrastructure and system requirements to meet service/repair center design parameters
- Providing documentation and training necessary to meet or exceed service levels and customer expectations, within agreed-upon budget objectives
- Providing daily support for field failures and service/repair center operational issues consulting with Product Development, Quality Assurance, Manufacturing, Legal, Marketing and other areas, as required
- Tracking product failures and conducting risk assessment evaluations in regard to potential impact in other markets
- Identifying, developing and implementing improvements to existing procedures and service to improve turnaround time, customer satisfaction and product quality, and to reduce costs
- Developing methods for acquiring and reporting data, including tracking suppliers, manufacturing and field data to increase product reliability and provide recommendations for new product designs
- Developing hotline and service center software for efficiently identifying customer repair solutions
- Providing mentoring, coaching and support on technical programs and projects which may include directing the day-to-day work of technicians, lower level scientists/engineers, interns and/or contractors

**JOB SPECIFIC RESPONSIBILITIES**
- Cost efficiencies for repair optimization
- Provide installation and repair training to affiliates and 3rd party providers
- Supporting Marketing Inputs for New Product Development
- Develop Technical Logic and action/symptom codes
- Global R&D Liaison for product technical expertise (after sales)
- Global Benchmarking After Sales Service

**Experience & Qualification Required**:

- Bachelor degree or higher in Science or Engineering.
- Good interpersonal and communication skill
- Have Leadership skill, analytical ability, presentation skill and service mind.
- Fluent in English both speaking and writing.

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