After Sales Service Manager
2 days ago
วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 4 - 6 ปี- กทม. (บางกะปิ)- ปริญญาตรี- ขึ้นอยู่กับคุณสมบัติและประสบการณ์- หน้าที่และความรับผิดชอบ
- RESPONSIBILITIES- Provides post-sales/implementation technical product support to include installation, troubleshooting, problem resolution and maintenance by:
- Providing technical support to service/repair centers, Quality Assurance, Product Development, Manufacturing, Marketing and other areas as required to support objectives
- Determining cost effective designs for technical hot lines, service/repair centers and in-home service options consistent with Amway policies, philosophies, product requirements and market needs
- Implementing and validating infrastructure and system requirements to meet service/repair center design parameters
- Providing documentation and training necessary to meet or exceed service levels and customer expectations, within agreed-upon budget objectives
- Providing daily support for field failures and service/repair center operational issues consulting with Product Development, Quality Assurance, Manufacturing, Legal, Marketing and other areas, as required
- Tracking product failures and conducting risk assessment evaluations in regard to potential impact in other markets
- Identifying, developing and implementing improvements to existing procedures and service to improve turnaround time, customer satisfaction and product quality, and to reduce costs
- Developing methods for acquiring and reporting data, including tracking suppliers, manufacturing and field data to increase product reliability and provide recommendations for new product designs
- Developing hotline and service center software for efficiently identifying customer repair solutions
- Providing mentoring, coaching and support on technical programs and projects which may include directing the day-to-day work of technicians, lower level scientists/engineers, interns and/or contractors
- JOB SPECIFIC RESPONSIBILITIES- Cost efficiencies for repair optimization
- Provide installation and repair training to affiliates and 3rd party providers
- Supporting Marketing Inputs for New Product Development
- Develop Technical Logic and action/symptom codes
- Global R&D Liaison for product technical expertise (after sales)
- Global Benchmarking After Sales Service
คุณสมบัติ
- Male / female, Bachelor or Master Degree in Engineering/Mechanical/Electrical or any related fields.
- At least 5 years of experience from FMCG with 3 years minimum in Customer / After Sales Service functions.
- Possesses effective interpersonal and communication skills with strong leadership and managerial skills.
- Enjoy handling multiple tasks under time constraints.
- Good English with computer skills
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Life insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่ายินดีมงคลสมรส
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- สิทธิการเบิกค่าทันตกรรม
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสประจำปี
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