After Sales Manager(Automotive)

3 weeks ago


กรงเทพมหานคร, Thailand Adecco Full time

**About the Company**:
Our client, a well-known importer and dealer of premium sports cars, holds a prominent position in the country. They are currently seeking an Aftersales Manager (Technical) to ensure the delivery and maintenance of quality service to their customers and to lead their After Sales team.

**Responsibilities**:

- Developing and implementing the departments business plan and objectives; determining and ensuring that capacity requirements are fulfilled; maintaining and utilising the database; implementing and monitoring adequate parts stock management throughout the dealer network
- Motivating, monitoring and measuring team performance based on relevant KPIs; analysing data to identify trends and ensuring the effective and timely production of performance reports; ensuring effective use of Porsche on-line system throughout the dealer network
- Developing and maintaining tools and reports relating to customer retention, grey market activities and competitor analysis
- Ensuring ethical and optimized industry-best practices, processes and systems are fully imbedded and utilised throughout the organization
- Managing, assessing and developing the after sales team, utilizing performance management tools including coaching, mentoring and recommending appropriate training activities; implementing and sustaining a culture of change
- Effective and efficient warranty and goodwill process
- Sustaining profitability; maintaining standards; ensuring minuted meetings are timely and productive with assigned responsibility and deadline
- Ensuring an ambassadorial culture exist throughout the organization

**Experience requirements**:

- Preferred: 8-10 years of work experience in the automotive industry.
- Strong understanding of basic automotive techniques related to the repair and servicing of automobiles.
- Experience in workshop management; technical servicing experience would be advantageous.
- Experienced with Dealer Management systems
- Ability to multitask with excellent communication skills.
- Fluency in English.

**Education requirements**:
Bachelor/Master's degree in management

**Contact Person**:

- Pasinee Sasitharanuwat
- Tel.+662 121 3534



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