Customer Support Representative

4 months ago

กรงเทพมหานคร, Thailand AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

**In this role, you will**
- Own the customer onboarding experience for new customers.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning with departmental peers and management.
- Possess comprehensive knowledge of company procedures and product information/materials.
- Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality.
- Update and inform about incorrect or outdated customer and patient’s information, found on any of the customer databases.
- Competent in the use of the customer support phone and data systems and the corporate web site
- Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
- Participate in special projects and/or training when requested.
- Make proper use of company resources.
- Ensures the effective fulfillment of objectives and deadlines assigned to the group.
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company goals.
- Provide support to audit processes and quality management system as required.
- Perform other duties as assigned.

**In this role, you’ll need **

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, results oriented, hard-working, creative.
- Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
- Ability to consistently follow through with projects to completion.
- Advanced typing skills.
- Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement**

LI-onsite #LI-HL2

  • Customer Support

    3 months ago

    กรุงเทพมหานคร, Thailand Growthfn Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

  • Customer Support Representative

    3 months ago

    กรุงเทพมหานคร, Thailand Huneety Co., Ltd. Full time

    Our Client is looking for an experienced and reliable Customer Support Representative to join their team. You will be responsible for providing exceptional customer service to our customers and responding to inquiries in a timely and professional manner. You must be able to effectively communicate with customers and provide solutions to their problems. You...

  • Web/technical Customer Support

    3 months ago

    กรุงเทพมหานคร, Thailand Gratitude India Full time

    Experience or exposure to Web development web development" OR "web design" OR "web designing" OR "website development OR wordpress OR Customer Support Service OR html OR javascript OR API OR CAPI OR "google analytics OR tag manager" OR "google tag manager AND ("customer support OR customer service representative OR technical sales...

  • Customer Service Representative

    4 months ago

    กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...

  • Customer Support Officer

    4 months ago

    กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    **SUMMARY OF POSITION** The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department. He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators. Primary support activities will include...

  • Customer Service Representative

    3 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Customer Service Representative

    4 months ago

    กรุงเทพมหานคร, Thailand INEOS Styrolution America LLC Full time

    SUCCEED. IN OUR EXPERIENCED TEAM. For our office/site in **Bangkok** we are looking for a **Customer Service Representative (F/M)** 1. Responsibilities/Accountabilities of the job: - Efficient and satisfactory service to customers - Perform customer master data management, support credit management, account receivable management. And coordinate from...

  • Customer Support Officer

    4 months ago

    กรุงเทพมหานคร, Thailand Airbus Full time

    The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department. He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators. Primary support activities will include NAVBLUE Nsight (Risk...

  • Customer Service Representative

    2 days ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Chat Support

    3 months ago

    กรุงเทพมหานคร, Thailand growthfn Full time

    Youjob description for chat support mandarin speakerChatGPTChatGPT Job Title: Mandarin-Speaking Chat Support Representative **Job Description**: We are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    3 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...

  • Customer Care Representative

    3 months ago

    กรุงเทพมหานคร, Thailand Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Health Representative

    4 months ago

    กรุงเทพมหานคร, Thailand Pfizer Full time

    Area : Chula ROLE SUMMARY Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as...

  • Health Representative

    9 hours ago

    กรุงเทพมหานคร, Thailand Pfizer Full time

    Product : Vaccine & Antibiotic ROLE SUMMARY Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical...

  • Customer Dispute Representative

    5 months ago

    กรุงเทพมหานคร, Thailand Applanix Full time

    **Your Title**:Customer Dispute Representative **Job Location**:Bangkok,Thailand **Our Department**:Operations - Do you pride yourself in your accomplished customer service skills? _ - Do you enjoy problem solving and working autonomously? _ **What You Will Do** We are seeking a dedicated and skilled Customer Dispute Representative to join our dynamic...

  • Customer Service Representative

    4 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...

  • Customer Service Representative

    4 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...

  • Health Representative

    3 months ago

    กรุงเทพมหานคร, Thailand Pfizer Full time

    Product: Cardiovascular Area: PGH,BH area ROLE SUMMARY Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The Heath Representative will draw on healthcare knowledge and understanding of the health and...

  • Customer Services Representative

    4 months ago

    กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...

  • Customer Services Representative

    4 months ago

    กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...