Customer Support Representative
6 months ago
Our Client is looking for an experienced and reliable Customer Support Representative to join their team.
You will be responsible for providing exceptional customer service to our customers and responding to inquiries in a timely and professional manner. You must be able to effectively communicate with customers and provide solutions to their problems. You must also be able to handle escalated customer issues and provide a satisfactory resolution.
**RESPONSIBILITIES**
1. Respond to customer inquiries and complaints in a timely manner.
2. Troubleshoot customer issues and provide timely resolution.
3. Develop and maintain customer relationships to ensure customer satisfaction.
4. Analyze customer feedback and provide suggestions for improvement.
5. Research and identify customer needs and provide appropriate solutions.
6. Document customer interactions and complaints in a customer database.
7. Follow up with customers to ensure that their issues have been properly addressed.
8. Monitor customer service trends and identify potential areas for improvement.
9. Maintain a positive attitude and professional demeanor at all times.
10. Collaborate with other departments to ensure customer satisfaction.
**QUALIFICATIONS**
1. Excellent communication and interpersonal skills
2. Knowledge of customer service principles and practices
3. Ability to multi-task, prioritize and manage time effectively
5. Proven customer support experience or relevant experience in the customer service industry
**BENEFITS**:
- Annual Leave
- Medical Insurance
- Overtime Pay
- Education Allowance
- Performance Bonus
**Salary**: ฿20,000.00 - ฿30,000.00 per month
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