Customer Service Representative
5 months ago
SUCCEED.
IN OUR EXPERIENCED TEAM.
For our office/site in **Bangkok** we are looking for a
**Customer Service Representative (F/M)**
1. Responsibilities/Accountabilities of the job:
- Efficient and satisfactory service to customers
- Perform customer master data management, support credit management, account receivable management. And coordinate from sales order to delivery to meet customer satisfaction via performing delivery reliability commitment.
- Collect, document and consolidate customers’ problems complaints according to defined procedures/system, Support Non-conformity management.
- Follow up with customer’s feedback, coordinate abnormal cases and provide effective solution.
- Promptly response to customer request
- Maintain good relationship with customers
- Provide instant information and effective assistance to commercial team;
- Implement business rule in customer order management.
- Ensure that all operations are carried out in accordance with internal SHE/QUALITY systems.
2. Reporting & Information:
- Filing the sales documents timely.
- Coordinate delivery in case the stock is limited.
**What We Offer You**
- A safe and drug-free work environment
- Career development, job progression, and tuition reimbursement
- Flexible work environment, paid vacation, and sick time
- A comprehensive health benefits package with low premiums to support employee wellbeing
- Retirement savings with company match plus contributions
- Above-market compensation including performance-related pay and bonuses
- Fitness reimbursement to encourage employees to stay healthy and active
**Our Company**
- No. 1 global leader in styrenics: Styrene Monomer, Polystyrene, Acrylonitrile Butadiene Styrene Standard, and Styrenic Specialties
- 3,600 employees worldwide
- 20 manufacturing sites in 10 countries
- Customers in 106 countries
- 6 billion EUR in 2021
We are excited to hear from you and share more about our organization.
All the best,
The INEOS Styrolution Talent Team
**About INEOS Styrolution**
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