Assistant Manager, Customer Relationship Management

4 months ago


กรงเทพมหานคร, Thailand Thai Samsung Electronics Co., Ltd. Full time

Fully responsible and lead consumer database management, consumer data-driven marketing campaigns as well as the company's loyalty programs including loyalty programs through partner database.
Grow and enhance quality of customer database, and develop and execute plans to continually engage, inform and educate the database with Samsung brand and product experience.
Execute data analytics and campaign analysis by ensuring the database is segmented effectively for data-driven marketing activities to help grow commercial opportunities.
Manage data analytics, identify potential customers, and utilize appropriate digital platforms for effective consumer engagement.
Lead, coordinate, facilitate and manage all data-driven marketing activities from initiation of protocol through performance tracking.
Proactively identify and address issues that may impact the quality of the customer database and campaign deliverables.
Create effective campaign plan through gathering all related parties' requirements while minding the KPIs.
Ensure effective segmentation of database for targeted communications.
Track conversion rates of initiatives to propose and execute improvement plans.
Leverage customer research and market knowledge to refine strategies and plans.
Collaborate with internal departments i.e. online sales, product marketing, marketing communications, brand communications, compliance, regional headquarters' CRM as well as external agencies to ensure effective consumer data-driven marketing programs and alignment with the company's compliance rules and Thailand's law & regulations.
Perform other duties as assigned by the management/direct supervisor.
Skills and Qualifications Master's Degree in MBA, Marketing, Finance or a related field.
Minimum 10 years of proven working experience in CRM, customer database-driven marketing and analytics. Knowledge in big data a plus.
Experience in data validation, digital marketing, and data management.
Tech savvy with working knowledge of HTML.
Strong communications and data analytical skills with a focus on details.
Proactive and can-do attitude.
Must be open to learning, passionate about taking ownership and executing, able to work independently, but yet a strong team leader and player.
Commercial awareness to secure buy-in of internal stakeholder partners and external.
Strong interested in electronic products and mobile devices.
**Job skills required**: Research, Compliance, Coordinate
**Job skills preferred**: Finance, Big Data, Digital Marketing


  • Relationship Manager

    4 months ago


    กรุงเทพมหานคร, Thailand บริษัท ลีสซิ่งไอซีบีซี (ไทย) จำกัด Full time

    การเงิน/การธนาคาร/หลักทรัพย์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- กรุงเทพมหานคร- ปริญญาโท- สามารถเจรจาต่อรองได้-...


  • กรุงเทพมหานคร, Thailand Thai Beverage PCL Full time

    Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Expanding the customer base by upselling and cross-selling. Understand and analyze digital marketing KPIs, develop...


  • กรุงเทพมหานคร, Thailand บริษัท ธนาธนินกรุ๊ป จำกัด Full time

    Customer Relationship Manager **จังหวัด** กรุงเทพมหานคร (เขตพญาไท) **อัตราค่าจ้าง** ตามตกลง **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 **รายละเอียดงาน** - Develop and execute CRM...


  • กรุงเทพมหานคร, Thailand CYN World Co.,Ltd. Full time

    **Responsibilities**: - Handle customer issues and complaints and find solutions to problems that arise. - Coordinate with colleagues or managers to find the best solutions for customer problems. - Maintain a customer service-oriented attitude and be ready to assist customers at all times. - Keep customer information confidential. - Follow up with customers...

  • Customer Manager

    4 months ago


    กรุงเทพมหานคร, Thailand Kimberly-Clark Full time

    The K-C Thailand business has been leading brands with no. 1 or 2 positions across family care, and a fastest growing business in baby care market. Our brands include Kleenex®, Scott®, Huggies®. Position: Customer Manager Report to: Group Customer Manager **Roles & Responsibilities**: - Budget and Target - Manage the allocated Trade Fund to achieve...


  • กรุงเทพมหานคร, Thailand Samsung Electronics Full time

    Position Summary Role and Responsibilities **Job Description**: - Fully responsible and lead consumer database management, consumer data-driven marketing campaigns as well as the company’s loyalty programs including loyalty programs through partner database - Grow and enhance quality of customer database, and develop and execute plans to continually...

  • Customer Manager

    4 months ago


    กรุงเทพมหานคร, Thailand Kimberly-Clark Full time

    The Customer Manager is responsible for maximizing Kimberly-Clark’s Consumer Sales business in one or couple of the key Modern Trade retailers in Thailand, developing and executing effective customer business plans, providing and maintaining excellent customer relationship management, as well as innovation-building digital initiatives across all our brands...


  • จตุจักร, กรุงเทพมหานคร, Thailand บริษัท บิวตี้แอนยัง กรุ๊ป จำกัด Full time

    Customer Relationship Management รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตจตุจักร) สาขาอาชีพหลัก : การตลาด/PR สาขาอาชีพรอง :...


  • กรุงเทพมหานคร, Thailand Fullerton Markets International Limited Full time

    **Job Overview** We are an Online Forex Brokerage currently seeking to employ Relationship Management Supervisors in Asia Pacific Region to expand our growing professional team. We are looking for an enthusiastic executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good...

  • Sales Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Smart Information Management Systems Pte Ltd Full time

    A- Posted by - Anusha Ganta- Senior Talent Acquisition Specialist Excellent opportunity for Sales Manager - Shipping Industry - Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. - Directing and coordinating all sales activities locally. - Overseeing local sales, promotions and campaigns. - Planning...


  • กรุงเทพมหานคร, Thailand Feedback180 Full time

    Feedback180, a leading AI Data-Driven Voice of Customer (VoC) company, seeks a talented and driven Customer Success Manager to revolutionize customer service experiences. As a Customer Success Manager, you will be vital in ensuring our clients receive exceptional support and achieve maximum satisfaction. If you are passionate about technology and customer...

  • Relationship Manager

    4 months ago


    กรุงเทพมหานคร, Thailand KBANK Full time

    Responsibility - provide personalized holistic wealth advisory and solutions to Affluent clients and plan their finances to meet their financial goals - Manage business relationship with Client and offer professional financial advice - Build customer’s wealth through Banking products. - Update Affluent clients regularly on markets, and offer integrated...

  • Relationship Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Krungthai Bank PCL. Full time

    Manage relationship with Krungthai corporate clients with annual sales more than 1,000 ML per years. Manage business relationship with Krungthai clients and offer the integrated financial solution under. customer needs understanding in order to enhance client profitability. Co-analyze the Client needs, credit facilities, associated risk and company status to...


  • กรุงเทพมหานคร, Thailand Brenntag Full time

    **ASSISTANT SALES MANAGER/SALES MANAGER-ELECTRONICS CHEMICALS**: Our team in **Bangkok** currently has an opening for a **Assistant Sales Manager/Sales Manager-Electronics Chemicals** **YOUR ROLE & RESPONSIBILITIES**: - Develop and execute sales strategies to maximize profitability and meet sales objectives. - Manage a specific product portfolio in...


  • กรุงเทพมหานคร, Thailand Hilton Full time

    Assistant Marketing Manager The Assistant Marketing and Communications Manager plays a pivotal role in supporting the development and execution of marketing, e-commerce, media relations, and internal communication initiatives. This role involves collaborating closely with the Marketing Manager to ensure the successful implementation of marketing strategies...

  • Relationship Manager

    3 months ago


    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 49758 Business Banking, Finance, Securities, Insurance Job Detail - Manage relationship with KBank's corporate customers (Japanese) with annual sales more than 5,000 ML per years (for MB) - Manage business relationship with KBank Japanese clients and offer the integrated financial solution under customer's needs understanding in order to enhance...


  • กรุงเทพมหานคร, Thailand Officine Panerai Full time

    Reference Code: 99712**Assistant Boutique Manager**: - Bangkok, 10, TH- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched...

  • Assistant Manager

    3 months ago


    ห้วยขวาง, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a leading manufacturer of aircraft tires. The Assistance Manager will be reporting directly to the Supply Chain Manager and will be responsible for the activities around customer service and logistics to support local and export business and the following key functions: - Receiving, monitoring, and following up on sales orders with proper...


  • กรุงเทพมหานคร, Thailand Marriott Vacations Worldwide Full time

    Assists the Sales Management Team with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...


  • กรุงเทพมหานคร, Thailand Hilton Full time

    The Assistant Marketing and Communications Manager plays a pivotal role in supporting the development and execution of marketing, e-commerce, media relations, and internal communication initiatives. This role involves collaborating closely with the Marketing Manager to ensure the successful implementation of marketing strategies and day-to-day administrative...