Assistant Operation Manager

3 weeks ago

กรงเทพมหานคร, Thailand Bjak Full time

**About Us**

Bjak is dedicated to providing affordable and sustainable financial services for people in the ASEAN region. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia, with millions of customers. Our team is dedicated to problem-solving and navigating complex environments to create some of the most innovative financial products in the world. We've invested heavily in cutting-edge technology like custom APIs, blockchain, trading systems, and data science to bring easy access to financial services, previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

We are seeking an enthusiastic and detail-oriented Assistant Operations Manager to join our team. As the Assistant Operations Manager, you will play a crucial role in supporting the day-to-day operations of our organization. Your primary responsibilities will include assisting the Operations Manager in coordinating and overseeing various operational activities to ensure efficiency, productivity, and customer satisfaction.

**Key Responsibilities**:

- Support the Operations Manager in planning, organizing, and directing daily operational activities.
- Assist in developing and implementing operational policies and procedures to enhance efficiency and streamline processes.
- Collaborate with department heads to optimize workflow and resource allocation.
- Monitor and analyze operational metrics to identify areas for improvement and implement solutions.
- Assist in training, and supervising operational staff to ensure they meet performance standards and goals.
- Handle customer inquiries and complaints promptly and professionally, striving to provide excellent customer service.
- Maintain accurate records and documentation related to operational activities.
- Prepare reports and presentations for senior management to communicate operational performance and initiatives.
- Stay updated on industry trends and best practices to suggest innovative ideas for operational improvement.

**Requirements**:

- Bachelor's degree in Business Administration, Operations Management, or related field.
- Proven experience in operations management or a similar role.
- Proficiency in using G Suite such especially Google Sheet.
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Analytical mindset with the ability to problem-solve and make data-driven decisions.
- Attention to detail and a commitment to delivering high-quality work.
- Ability to adapt to a fast-paced and dynamic work environment.
- Leadership qualities with a positive and proactive attitude.
- Flexibility to work occasional evenings or weekends as needed

Join our team and be part of a dynamic environment where your contributions will make a difference in our operational success

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