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Customer Service

1 month ago

กรงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

Job ID
51983

Business
Manufacturing(Automobile)

Job Detail
- Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail to ensure customer satisfaction.
- Assist customers with product troubleshooting, technical support, and warranty claims, collaborating with relevant departments to ensure timely resolution.
- Coordinate with the sales team to provide support during the pre-sales and post-sales processes, including order tracking, delivery scheduling, and follow-up communication.
- Maintain accurate customer records and documentation, including order histories, service requests, and communication logs, using company system.
- Proactively identify opportunities to enhance the customer experience, gather feedback, and suggest improvements to product offerings or service procedures.
- Stay updated on industry trends, product developments, and competitive landscape to effectively communicate with customers and provide informed assistance.
- Collaborate with cross-functional teams, including sales, factory, and technical support, to achieve company goals and objectives related to customer satisfaction and retention.

Salary

35,000 - 45,000 (THB)

Location
Bangkok

Required work
experience
- Male and Female age 25 - 35 years old
- Bachelor's degree in business administration, Marketing, or related field preferred.
- 2 -5 years of work experience in customer service roles, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and abilities to handle challenging situations with empathy and diplomacy.
- Proficiency in MS Office suite
- Ability to work independently as well as part of a team in a fast-paced environment.
- Business level of English with TOEIC 650