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Customer Service Assistant Manager

4 weeks ago

กรงเทพมหานคร, Thailand PepsiCo Full time

**Auto req ID**: 266744BR

Main Purpose:

- Lead Customer Service (MT Team) to ensure the achievement of sales target, meet the required service level, forecast accuracy and, improve customer service level
- Manage customer stock level to continuous availability both customer DC & Stores, understand inventory management ( JDF, VMI, Xdoc, Stock item, Stock CVD ) and commercial/SC information flow (Demand & Supply Planning, NPD, Promotion) are implemented per plan.
- Maintain good, professional business relationship with all MT customers, handle all customers agenda in an efficient manner.
**Accountabilities**:

- Supervise Customer Service MT team to perform day to day operation to serve customers with efficiency and effectiveness with +97% Case Fill Rate
- Support CS Manager to ensure successful launch and speed to market of New product development and promotion planning by connecting with the costumers.
- Create and sustain customer’s relationship with key strategic customers eg. 7Eleven/Tesco/BigC etc
- Works collaboratively with cross functional team (e.g. Operation, Demand, Logistics and Sales Team etc.) as well as customers to deliver supply chain improvement projects and productivity KPI.
- Effectively participates in all areas of business planning (e.g. forecasting, internal and external communication with key customers, reporting)
- Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management to improve the Supply Chain process.
- Coordinate with demand planning on forecast and stock allocation including conduct joint demand forecast with customers
- Work with cross functions and customer on supply issue
- Manage and reduce potential aging products
- Accountable and responsible to coach his/her teams and identifying their training and development needs.
- Manage and coach Implant person to support customer’s requirement eg. Tesco / Big C
- Arrange the supportive reports to speed up and accuracy business information

**Qualifications/Requirements**:**
Qualification**
- At least bachelor degree graduated, MBA is preferable
- Computer literacy
- Goods command in English both written and spoken
- At least 3 years of experience in customer service, preferred in FMCG
- Experience with SAP is advantage ( prefer SAP in Sales Modules in full process)
- Independent, well-organized team player
- IT skilled in VMI / DMI, EDI system, know logic system and their process. VMI parameter setting
- Strong cross functional linkages require alignment of stakeholders expectation
- Strong problem solving, analytical and planning skills
- Strong communication and influencing skills
- Process oriented and having eye for details
- Results driven
- Strong focus follow through from design to implementation and then ongoing involvement and review to ensure business needs and targets are met
**Relocation Eligible**: Not Eligible for Relocation

**Job Type**: Regular