Customer Service Representative

1 week ago

กรงเทพมหานคร, Thailand Taskworld Full time

**Role**:Customer Service Representative (Korean)**

**Base Office**:Hybrid**

**Classification**:Full Time**

**Direct Manager**:Customer Experience Team Lead**

**About Taskworld**

Taskworld is a top-rated online collaboration and task/project management software designed to streamline project management, collaboration, delegation, and communication. It enables teams to efficiently manage tasks, track progress, and access performance metrics. With Taskworld, team members can assign and receive tasks, add followers, share comments, store unlimited files, and organize projects effectively.

It’s used by thousands of companies worldwide, including industry leaders like Accor and IWC. With a diverse, global team of 50-60 employees.

**Role Description**

We're looking for a dynamic Customer Service Specialist with energy, enthusiasm, and the drive to offer unparalleled service to our clients. Collaborating seamlessly with our Customer Success and Technical teams, you'll be instrumental in ensuring swift issue resolutions. Your aptitude to communicate effectively with both technical and non-technical teams, as well as with users, will be crucial to your success in this role. Join us in elevating our client experience to new heights

**Roles & Responsibilities**:

- **Operational Excellence**:Handle daily customer service activities, from addressing inquiries to issue resolution follow-ups.
- **Communication**:Address customer inquiries across multiple platforms, ensuring professionalism, clarity, empathy, and promptness.
- **Issue Tracking**:Follow up on reported issues, ensuring they are resolved to customer satisfaction, and schedule callbacks when needed.
- **Process Adherence**:Abide by established protocols and standard operating procedures to maintain a consistent service quality.
- **Feedback Loop**:Report product malfunctions and relay valuable customer insights and feature requests to the Product team.
- **Collaboration**:Collaborate cross-functionally with various stakeholders to resolve issues and identify recurring patterns.
- **Product Updates**:Keep customers informed about new features, updates, and functionalities.
- **Translation**:Assist in translating customer communication, ensuring clarity in interactions.

**Requirements**:

- **Experience**:1-2 years in Customer Service, preferably in a SaaS environment.
- **Language Proficiency**:Advanced command of English (C1 level) and Korean (C2 level). Strong written and verbal communication skills in all languages, with an ability to explain concepts succinctly.
- **Problem-Solving**:Demonstrated creative thinking with proven problem-solving skills.
- **Relationship Building**:Ability to foster trust with customers and internal teams, emphasizing ownership, integrity, and consistency.
- **Organizational Skills**:Proficient in task prioritization and time management.
- **Attitude**:A cheerful disposition with a drive to exceed client expectations and attention to detail, valuing exceptional user experiences.
- **Technical Skills**:Familiarity with customer service tools such as Zendesk HelpDesk and Intercom.
- **Industry Knowledge**:Familiarity with our industry is a definite advantage.
- **Connectivity**:Reliable and high-speed internet connection.

If this excites you, we’d love to hear from you Send us your Resume in English, and we’ll get back to you.

We are an equal-opportunity employer and value diversity at our company. We are committed to an inclusive, non-discriminatory environment.

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