Merchant Operations
9 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Onboard merchants and outlets by receiving information and config into backend
- Handle merchant issues by checking the basic information and configuration and/or escalating the issues to related teams
- Coordinate and support other internal teams to solve merchant’s issue
- Develop weekly report for performance monitoring
**Requirements**:
- Bachelor’s degree in any fields
- Good knowledge of MS office (Word, Excel, and PowerPoint)
- Good analytical and problem solving skills
- Strong Thai verbal and written communication skills. Being able to communicate in English will be an advantage
- Good team player - work well in a team
- Able to work flexible hours
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