Operation Analyst
5 days ago
This role will be responsible to support to create the data insight for all GDT commerce backend operation which can cover Customer Service insight, Logistics Performance, the sale & order contribution for merchants. Aside from being data driven, you are also practical, logical and possible to critically think on how to improve the operation so that we can offer better service for our merchant partner and patients.
**Responsibilities**:
- Support all the Commerce backend operation team, which include Customer Service, Merchant Acquisition, Key Account Team on the data insight.
- Lead the logistics admin team and implement the logistics improvement initiative. The objective is to achieve better SLA, increase the service coverage area, reduced the cancellation as well as reducing order cancellation.
- Work together with Customer Service to develop the roadmap plan on how we can increase the CS capability to offer better experience for both merchant partners and customer.
- Acting as the Project Manager, on some new key strategic initiative, which may need to develop some new workflow and operating model.
**Requirements**:
- 4-5 working years of experiences in the domain of e-commerce operation, or ride hailing operation with emphasis on how to leverage the power of data will be preferred
- Some knowledge regard on how to set CRM and Telephony software (Optional)
- Bachelor’s Degree in BBA or Engineering will be preferred
- Strong analytical with problem solving skill
- Ability to communicate in English (Business level)
- Passionate about startup and not hesitate to get your hand dirty and get things done
- Demonstrate strong leadership and ability to communicate
- Able to construct the framework to solve the complex problem.
- Able to work well under pressure with tight timeline and dynamic environment
- Some background related to project management are preferable but not required
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