Merchant Success Manager
7 days ago
Are you _driven, results-oriented _and a_ team player_?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading
In the **Merchant Success Manager** role, you’d be responsible for driving the success of our customers through using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value.
You don’t need to be an expert or know everything about our industry. But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
**Requirements**:
**What you will do**:
- Work with merchants to drive revenue and ensure operational excellence in their business.
- Educate merchants on StoreHub features, promotional campaigns, and market insights.
- Build long lasting relationships and trust with merchants to understand more about their business and their key success factors.
- Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue.
- Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met.
- Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retention.
- Share challenges and ideas openly to ensure that the team is up to date and constantly improving performance.
**What you'll need to have**:
- Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, Business Development.
- A BIG passion for helping small businesses.
- Lots of self-drive with the motivation and desire to succeed.
- Tenacity to develop ideas independently and thrive in a fast-paced startup environment.
- Strong conversational and rapport-building skills.
- Logical thinking and strong problem solving skills.
- Ability to interact with a broad set of businesses and stakeholders while presenting both over the phone and in person.
- Knowledge using G-suite and basic Excel.
- **Excellent command in both Thai and English**
**Benefits**
**What makes working at StoreHub awesome (and refreshing)**:
- **Our people** - for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- **Culture of Candour**. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- **Cutting edge tools.** If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
- **Data availability.** The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
- **It’s the Impact that counts.** We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.
- We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
-
Merchant Success Manager
2 weeks ago
กรุงเทพมหานคร, Thailand StoreHub Full time**Are you driven, results-oriented and a team player?** With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed. At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they...
-
Customer Success Executive
2 weeks ago
กรุงเทพมหานคร, Thailand StoreHub Full time**Are you driven, results-oriented and a team player?** With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what...
-
Merchant Operations Coordinator
7 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeMore than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...
-
Associate, Merchant Success
3 months ago
กรุงเทพมหานคร, Thailand Klook Travel Technology Limited Full timeProviding ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc. Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business...
-
กรุงเทพมหานคร, Thailand LINE Plus corporation Full time**Department**: E-Commerce **Team**: Merchant Development At the LINE E-Commerce Team, we are aiming to create new, differentiated services that best solve our local user needs while leveraging and working with global teams and technologies. We are only interested in working with pioneers who want to make a difference and enjoy the challenge of launching,...
-
Merchant Communications
9 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
กรุงเทพมหานคร, Thailand Grab Full timePlanning strategic directions and implementation of sustainable merchant engagement and retention communications and events. Working closely with the operations team to ensure merchant communications strategies are well executed. Leading the execution of merchant-related marketing campaigns and activities to ensure flawless brand presence and...
-
Senior Merchant and Solutions
2 weeks ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Merchant and Solutions **Job Description**: - Act as business consultant to suggest the most suitable digital payment solution to empower merchants/partners for digital...
-
Strategic Merchant Marketing
2 weeks ago
กรุงเทพมหานคร, Thailand Grab Full timeResponsible in achieving KPI and target set by Country Marketing Head & co-share key KPIs with operations team. **The day-to-day activities**: Understand business requirements from the merchant insights and merchant operation team. Drive merchant love and merchant retention strategy in Grab's ecosystem. Create campaigns and content via both offline or...
-
Grabfood Merchant Empowerment Associate
7 months ago
กรุงเทพมหานคร, Thailand Grab Full time**Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...
-
Merchant Engagement Assistant Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Grab Full timeVigilant in identifying root cause for merchant related issues. Good time management to deliver multiple projects at the same time. Able to follow through to ensure excellent quality of execution. The Must-Haves Bachelor's degree in Business Administration, or related fields. At least 2 years of experience in merchant engagement. Experience with crisis...
-
Senior Merchant and Solutions
3 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Merchant and Solutions Payment Gateway Job Description - Act as business consultant to suggest the most suitable digital payment solution to empower merchants/partners for...
-
Associate, Merchant Success
2 months ago
กรุงเทพมหานคร, Thailand Klook Travel Technology Limited Full timeProviding ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc. Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business...
-
กรุงเทพมหานคร, Thailand Razer USA Ltd. Full timeGetting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that...
-
Merchant Support Lead
7 months ago
กรุงเทพมหานคร, Thailand Grab Full time**Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...
-
Associate, Merchant Success
3 months ago
กรุงเทพมหานคร, Thailand Klook Full timeBangkok- Full Time**About Klook** We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...
-
Customer Success Mgt Specialized
7 months ago
กรุงเทพมหานคร, Thailand PayPal Full timeAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...
-
Marketing Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Grab Full timeLead the team and navigate with stakeholders for merchants/B2B acquisition campaigns from inception through post-campaign analysis. Identify the merchant ecosystem into meaningful target audiences and develop custom-tailored marketing campaigns to acquire and engage merchants. Test, analyze and scale for the most impactful practices. Able to lead strategic...
-
Merchant Operations
2 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Merchant Incubation Lead
2 weeks ago
กรุงเทพมหานคร, Thailand Grab Full timeWork with related teams to manage all forms of merchant communications and community to ensure that merchant are up to date with latest features and information. Good time management to deliver multiple projects at the same time. Able to follow through to ensure excellent quality of execution. **Qualifications**: Bachelor's degree in Business...