Customer Support Agent

9 hours ago


Thailand Social Discovery Group Full time

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of **more than 800 professionals **works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, proactive approach, and we are always looking for new and unconventional ideas.

Our teams of digital nomads live and work remotely from **Cyprus, Malta, **the USA**, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia and many others.**

We are looking for a **Customer Support Agent.**
- You are **fluent in English** (**Chinese **would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic and never hesitant to show initiative
- You have a ‘can-do' attitude and you believe that ‘everything is possible'
- You can provide an outstanding quality service

**So what is this role all about?**
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality

**What's being offered?**
- A convenient day shift from 2PM - 11PM ICT (UTC +7) ( 5/2 with Mondays and Tuesdays as days off)
- Remote work from the comfort of your home
- Bonuses for outstanding task results and successful recommendations for open vacancies
- Paid vacation, sick leaves, and extra 7 paid wellness days per year
- The opportunity to sharpen your skills in high-quality international customer service
- Participation in informative seminars about the latest trends in Art & Technology
- Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc


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