HR Advisor Thailand

2 days ago

กรงเทพมหานคร, Thailand Shell Full time

**The Role**:
**Where you fit in**

The HR Advisor Thailand (HRA) supports all areas of HR Advice for employees/line managers based in Thailand. The HRA is the main contact person for both Country HR and Business stakeholders in driving the effectiveness and consistency of global and local HR activities.

**What’s the role?**

Accountabilities:

- Support line managers on simple to medium complexity HR matters (e.g. policy related queries).
- Provide end-to-end HR Advice to line managers.
- Liaise with HR experts to get input on complex cases.
- Provide coaching & feedback to line managers.
- Responsible for delivering HR advice to employees and line managers; supporting managers with HR-related cases.
- Provide seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/Redundancy management; Policy guidance; Absence management; Leave, Retirement, Benefits advice.
- Support line managers with Organizational Management, related to organizational changes and resourcing.
- Support line managers with local and global policy queries.
- Support with the execution of global/local change initiatives.
- Upon request, provide insight to line managers through analysis of data from Workday and other HR Systems.
- Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.
- Provide coaching and feedback to line managers, equipping the managers to deal with HR related matters in a correct and compliant way.
- Support the execution and timely delivery of critical business change initiatives. This includes, but not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g. Talent, Integrated Resourcing and International Mobility.
- Establish strong working relationship with HR colleagues in country and the specialists to ensure the team can effectively partner when situation requires.
- Support in-country local HR activities.
- Executes processes requiring decision making and interpretation of policy, within defined boundaries. Nature of work involves good overview and knowledge of end-to-end HR policies, processes & systems. Acts as Process Focal Point/Subject Matter Expert for larger/more complex process - understands the specifics/mechanics as well as intent behind it to action work.
- Works within a variety of well-defined procedures and practices and is supervised on progress and results; informs management about analysis outcomes. Handles exception mgmt. via decision trees & precedent - knows when to escalate. Supports onboarding and upskilling of new team members. Makes decisions on standard situations.
- Triggers Workday business processes on behalf of line managers.

**What we need from you**

We hope to see the following in your CV:

- Must have a Bachelors degree. Preferably in Business Administration, Psychology or Human Resources.
- Minimum of 4 years experience with HR Advice.
- Must have HR Advice, HR Administration (reporting for local regulatory) and HR Information & Analysis experience.
- Workday and other HR Systems exposure very advantageous.
- Good understanding of HR Model, and where to find specialist knowledge.
- Knowledge of local and global policies, and the associated processes.
- An understanding of policy intent with knowledge of when exceptions should be applicable.
- Good understanding on business strategy and direction.
- Must be fluent in English and Thai language including writing, speaking and reading.

**Skills**:

- Advocacy and inquiry - able to ask quality questions
- Problem solving and decision-making skills.
- Skilled in having effective contracting conversations with the ability to manage expectations.
- Proven diagnostic and investigation skills
- Ability to coach and offer advice/alternatives, as opposed to just providing answers
- Ability practice effective stakeholder management.
- Ability to recognize where a line manager may need high touch support.
- HR Business Partnering skills preferred

Behaviors:

- Curiosity
- Employee Centric and Service Excellence mindset
- Ownership and end to end accountability for resolution
- Empathy
- Assertiveness and courage to challenge

**Company Description**

Shell’s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the country’s developi

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