Advisor - HR Admin

3 days ago

กรงเทพมหานคร, Thailand ALSTOM Full time

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time **Advisor - HR Admin **in **Bangkok, Thailand** we’re looking for?

**Your future role**

The HRGS Administration Advisor is responsible for dealing with all incoming nonstandard HR service requests from Managers, Employees and HR Business Partners in regional hub. This involves updating systems, including salary records and creating documents. He/she supports a range of different HR functions. The job holder must resolve as many incoming non-standard requests as possible to meet the business needs and ensure that the HRGS Hub meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorizations, address issues, create contracts, inform suppliers, update systems and maintain employee files; ensures accuracy and completeness of confidential personnel files and employee records; and files and retrieves documents. The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HRGS, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved. Organize and maintain a variety of confidential and statistical records; reports and files; prepare periodic reports. Support new team members with trainings as well as refresh trainings based on quality issues identified.

**Customer Service - **Ensure that all aspects of work are completed to SLA requirements.

**Outbound Services - **Support the HR global and local processes each year, running and validating reports, creating and checking letters for pay reviews, bonuses, etc.

Support the Functional Experts and HR specialist teams in implementing and managing new services and changes to existing services through letters, contract amendments, systems updates, etc.

**Project Activities** -** Support the HR global and local yearly/periodical processes - validating reports, doing random quality checks, ensuring proper collaboration with involved workstreams or HRBPs.

**Team Coordination Activities**:

- Adapt tools and methods of onboarding new team members based on previous experiences (training plan, 1 to 1s, corrective actions, etc.)
- Give on the spot constructive / positive feedback based on personal observation or escalations when required and ensures timely actions to deliver results
- Responsible for developing competency test for new joiner (associates).

**All about you (Qualifications)**
- University Degree.
- Experience in HR Operations.
- Exposure to HR Life Cycle Process, Analytics and Reporting would be an added advantage.
- Systematic and process-oriented approach.
- MBA with specialization in HR or equivalent.
- Success Factors/SAP and SNOW ticketing tool experience strongly preferred.
- Strong interpersonal and relationship building skills, adaptability to work with people from various cultures & areas of business.

**Things you’ll enjoy**
Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

- Enjoy stability, challenges and a long-term career free from boring daily routines.
- Collaborate with transverse teams and helpful colleagues.
- Utilize our hybrid working environment.
- Steer your career in whatever direction you choose across functions and countries.
- Benefit from our investment in your development, through award-winning learning.
- Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

**Important to note**

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

**Job Segment**:Administrative Assistant, MBA, HR, Network, SAP, Administrative, Management, Human Resources, Technology

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