Customer Support Agent

7 months ago


Thailand Social Discovery Group Full time

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of **more than 800 professionals **works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, a proactive approach, and we are always looking for new and unconventional ideas.

Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia and many others.**

We are looking for a **Customer Support Agent.**
- You are **fluent in English** (**Japanese **would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English (and
- You are a quick learner and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic and never hesitant to show initiative
- You have a ‘can-do' attitude and you believe that ‘everything is possible'
- You can provide an outstanding quality service

**So what is this role all about?**
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality

**What's being offered?**
- An evening shift shift from 7PM - 4AM ICT (UTC +7) ( 5/2 with Tuesdays and Wednesdays as days off)
- Remote work from the comfort of your home
- Loyalty bonuses, referral bonuses, and bonuses for extraordinary achievements.
- Paid vacation, sick leaves, and extra 7 paid wellness days per year
- The opportunity to sharpen your skills in high-quality international customer service
- Participation in informative seminars about the latest trends in Art & Technology
- Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc
- Own brands of clothes and accessories with corporate symbols for various occasions (Welcome Pack, a gift after your probationary period, on professional holidays, and corporate events).
- Health benefits. The company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor's fees for yourself and close relatives (your spouse or children).
- Children's education reimbursement. According to the paychecks, the company will compensate 50% of education costs for children ( kindergarten or school), but no more than $1000 gross per year per child.
- Workplace organization. The company provides reimbursement of workplace costs up to $1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of a co-working room, and on equipping the working place at home (desk, chair, Internet, etc.)


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