Customer Support

5 months ago


Thailand บริษัท บีทัสกี (ไทยแลนด์) จำกัด Full time

**Summary**:
Communicate and coordinate with incoming contacts through various social media channels and on the company's phone.

Investigate and resolve problems in the case of customer complaints and be able to solve specific problems well and communicate effectively.

**Responsibilities**:

- Identify and resolve customer issues, providing accurate information and effective solutions.
- Maintain a deep understanding of our services to offer comprehensive support.
- Collaborate with internal teams to escalate complex cases and ensure timely resolution.
- Analyze to gather data on consumer needs and offer guidance for service development.
- Study other systems in addition to the organization to enhance knowledge and use information in system development.
- Prepare a Weekly Report summarizing results and reports on problems that occur in the work.

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Good interpersonal skills have a knack for asking and answering questions.
- Experience with computers and social media.
- Recognize the needs of your customers and be able to solve problems.
- Excellent oral and written communication and negotiation skills
- Capable of communicating effectively in English
- Responsible and able to manage work and time well
- Able to work on Saturday or Sunday (choose weekdays instead)
- Have a personal laptop
- At least 1 year of experience in customer service
- Experience in e-commerce will be an advantage.

Pay: ฿20,000.00 - ฿30,000.00 per month

Expected Start Date: 30/07/2024



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