Assistant Manager Latin Markets

6 months ago


Thailand Asian Trails Full time

**Purpose of the role**

**Overall Responsibilities**:

- Report directly to the Regional Manager for Latin Markets
- Coordinate with the Sourcing Department (including accommodation, non-accommoation, data managers) to address source market needs at a product level, both offline and online (eConnect)
- Maintain and edit tariffs (offline and online), including specific agent tariffs with ad-hoc planning under the supervision of the Manager
- Quoting for ad-hoc groups
- Support and instruct the teams in handling ad-hoc products / tailor-made projects / VIP requests and general daily tasks
- Assist the Regional Manager in planning and implementing strategies to attract and target new agents
- Day-to-day communication with overseas agents in order to evaluate their needs, delegate tasks and give clear instructions to the teams
- Follow up on outstanding financial matters
- Prepare monthly reports on sales and financial figures to the respective managers
- Handle complaints from customers/agents and coordinate with the representatives
- Inspect hotels and suppliers to ensure compliance with Asian Trails standards
- General inspection of specific destinations according to source market interests
- Supervise and motivate inbound staff to perform their best

**Qualifications**:

- Bachelor’s degree in tourism
- Good command of English and Spanish, knowledge of Portuguese is an advantage
- Minimum 3 years’ experience in a travel & tourism company working with Latin source markets
- Specific knowledge of Thailand and/or South-East Asia
- Able to work under pressure, meet tight deadlines and work flexible hours during peak season
- A “Can Do” attitude, positive attitude and creative thinking
- This position is open to foreigners


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