Senior Analyst, Long Tail Management-lt
6 days ago
Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:
- As a Mass Seller Management, will work with call agent to drive seller performance and growth. To accomplish this, you will be provided with independence and support to drive portfolio performance - working across segment and supported by cross-functional teams in a dynamic, fast-paced, collaborative, and friendly environment.**Responsibilities**:
- Perform outbound call quality audit and deep dive agents’ performance data to find meaningful insights and implications with further action planning to achieve the KPIs
- Provide constructive feedback to agents to improve performance and maintain compliance with company policies and regulatory requirements
- Develop group or individual training per assigned topics to continuously boost up agents’ competencies and quality
- Actively research to understand agents working motivation and set up necessary workshops
- Proactively update any new content changes per alignment and able to cascade well to agents
**Job Requirements**
- Requirements/Qualifications(must have):
- Experience 1-2 years
- Excellent interpersonal skills
- Strong negotiation and communication skills
- Ability to work under constant changes
- Ability to do multitask, prioritize and manage time effectively
- Familiarity with the tools in e-commerce or related industry
- Proficiency in MS Excel
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