[onsite Thailand] IT Support/helpdesk

7 months ago

Thailand Wintex Support Full time

Wintex Support

***
- Bangkok, Thailand- Hybrid- Posted 3 hours ago- Skills:

- IT Support

System Admin

Networking

**Top 3 reasons to join us**:

- Professional and flexible working environment
- Opportunity to work onsite abroad
- Attractive salary and reward initiatives

**Job description**:
**Responsibilities**:

- Diagnose and troubleshoot hardware, software, and network issues.
- Collaborate with other IT team members to resolve complex technical issues.
- Document and track support tickets, resolutions, and user interactions in the ticketing system.
- Perform routine maintenance tasks, such as system updates, backups, and security patches.
- Stay up-to-date with emerging technologies and industry trends to continuously improve IT support services.
- Participate in IT projects and initiatives as assigned by the IT Manager or Supervisor.

**Your skills and experience**:
**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- At least 2 years working experience in IT Support role.
- Proven experience working in an IT support role, providing technical assistance to end-users.
- Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, etc.
- Proficiency in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical backgrounds.
- Customer-focused attitude and a commitment to delivering high-quality support services.
- Strong analytical and problem-solving abilities, with attention to detail.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.
- English communication.

**Why you'll love working here**:
**What we offer**:

- A competitive salary package that fits your skills, experiences, and contributions.
- Supporting staff with accommodation, meals, and working visa.
- Holiday and New Year bonus.
- Provision of necessary working equipment (MacBook, Iphone).
- A professional, dynamic, and inclusive working environment.
- Expense support for employees to visit home: twice a year.

**Wintex Support**:
Globlal software, ousource development and product company.
- Company type
- IT Service and IT Consulting
- Company size
- 301-500 employees
- Country
- Philippines- Working days
- Monday - Friday
- Overtime policy
- Extra salary for OT

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