General Manager

6 days ago

Bangkok, Bangkok, Thailand CBRE Full time

Bangkok - Krung Thep Maha Nakhon - Thailand

Responsibilities

  • Contract Oversight: Review and ensure the accuracy of contracts from initiation through to the completion of space handover, ensuring compliance with all terms and conditions.
  • Engineering Management: Oversee the engineering operations, collaborating to resolve issues as they arise and presenting improvement plans to enhance overall performance.
  • Comprehensive Management: Manage various operational aspects, including but not limited to leasing, cleaning, security, landscaping, and other related services to ensure seamless building operations.
  • A+ Experience Creation: Manage the building to create an A+ experience for users, with a particular focus on attracting and retaining high-quality tenants.
  • Recommendations for Improvements: Advise on various enhancements for the building, including signage installations and service offerings, aimed at improving the overall tenant experience.
  • Operational Standards Development: Draft standard operating procedures, performance metrics, and action plans for the management team.
  • Conduct reviews and training sessions within the first month, with an implementation timeline for updates and improvements scheduled every 1-2 months.
  • Performance Analysis: Analyze operational performance metrics and propose strategic improvements to enhance efficiency and service delivery. Utilize data-driven insights to inform decision-making and operational strategies.
  • Client and Tenant Relations: Foster strong relationships with clients and tenants, addressing their needs and concerns promptly. Act as a primary point of contact for client inquiries, ensuring high levels of satisfaction and retention.
  • Vendor Management: Cultivate partnerships with vendors and oversee contract management. Collaborate with the accounting team to ensure high-quality service delivery and financial oversight, ensuring that all vendor services meet established standards.
  • Budget Management: Assist in developing and managing the operational budget, ensuring financial targets are met. Monitor expenditures and implement cost-saving measures while maintaining service quality.
  • Continuous Improvement: Promote a culture of continuous improvement within the operational team, encouraging innovation and the adoption of best practices to enhance service delivery and operational efficiency.

Qualifications & Experience

  • Bachelor's degree or higher in Business Administration, Engineering, or a related field.
  • A minimum of 5 years of management experience in property management; experience with Grade A office buildings is preferred.
  • Strong problem-solving abilities and resilience under pressure.
  • Strong leadership skills with the ability to motivate and develop a diverse team.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Solid financial acumen and experience with budget management and vendor negotiations.
  • Familiarity with safety and emergency management protocols.
  • Ability to analyze data and make informed decisions to drive operational improvements.
  • Good command of English.

Service line:
None

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