General Manager Hotel Business

Location: Ramada by Wyndham Ten Ekamai Residences

The General Manager (GM) is responsible for the overall success and strategic direction of the hotel. This includes maximizing financial performance, driving guest satisfaction, ensuring the highest standards of quality and service, and developing a high-performing team. The GM serves as the primary liaison between the hotel and the ownership/management company.

Financial Performance & Revenue Management

• Develop and execute the annual operating budget, ensuring profit goals are met or exceeded.
• Monitor and analyze financial reports, including P&L statements, to identify and implement cost-control and revenue-generating strategies.
• Oversee the Revenue Management strategy to maximize RevPAR (Revenue Per Available Room) and achieve optimal pricing and occupancy.
• Manage capital expenditure projects and ensure proper asset maintenance.

Guest Experience & Quality Standards

• Ensure exceptional guest satisfaction by consistently delivering high-quality service and product standards.
• Monitor and respond to guest feedback and online reviews (e.g., TripAdvisor, social media) to continuously improve the guest experience.
• Conduct regular inspections of all hotel areas, including guest rooms, public spaces, and F&B outlets, to ensure brand standards and cleanliness are maintained.

Team Leadership & Human Resources

• Lead, mentor, and develop the hotel's executive team and all department heads.
• Foster a positive, engaging, and professional work environment that encourages teamwork and high morale.
• Oversee all human resources functions, including recruitment, training, performance management, and adherence to labor laws.
• Ensure all employees are fully trained in emergency procedures, safety protocols, and standard operating procedures (SOPs).

Sales, Marketing, & Community Relations

• Work closely with the Sales and Marketing team to drive business development and secure new accounts.
• Act as the primary representative of the hotel in the local community, building strong relationships with key stakeholders, businesses, and government officials.
• Promote a positive hotel image and brand reputation.

Operations & Safety

• Ensure compliance with all local, state, and federal laws, as well as brand standards and internal policies.
• Oversee all operational departments (Front Office, Housekeeping, F&B, Engineering, Security).
• Establish effective security and safety procedures to protect guests, employees, and hotel assets.

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. (Master's degree preferred).
• Minimum of 5-7 years of progressive experience in hotel management, with at least 3 years as a General Manager or Assistant General Manager in a full-service hotel.
• Proven track record of achieving financial targets and managing large teams.

Skills & Competencies

• Exceptional leadership and communication skills (written and verbal).
• Strong financial acumen and proficiency in budget management, P&L analysis, and forecasting.
• Expert knowledge of hotel operational systems (PMS, POS, etc.) and industry best practices.
• Proven ability to handle crisis management and complex guest/employee relations issues.
• Fluent proficiency in English is required; proficiency in the local language (e.g., Thai) is a significant advantage.

• Reports To: Ownership Group / Regional Vice President
• Supervises: Executive Committee (e.g., Director of Operations, Director of Sales, Director of Finance, Executive Chef, etc.)