General Manager

5 days ago

Bangkok, Bangkok, Thailand aCommerce Full time

aCommerce is the region's leading e-commerce service provider. With over 1,300 talented staff and operations in Thailand, Indonesia, Malaysia, Singapore and the Philippines.

As a General Manager of Technical Professional Services at the region's leading e-commerce enabler, you will lead the strategic direction and operational excellence of our Direct-To-Consumer (D2C) brand store builds and professional services division. This role involves overseeing the delivery of end-to-end E-Commerce solutions for global brands, managing cross-functional teams across pre-sale support, project management, UX/UI design, engineering, and testing functions, while driving revenue growth and ensuring exceptional client satisfaction in the fast-moving Southeast Asian e-commerce space.

Job Responsibilities in a nutshell:

In this role, the candidate will drive the strategic vision and operational excellence of the Professional Services department, managing P&L responsibilities while leading multiple functions to deliver world-class e-commerce solutions. The general Manager has responsibility for developing D2C services and solutions while having a dedicated technical delivery team reporting to them. This is a client-facing role where the GM has team members directly interacting with clients and will act as an escalation point while developing the ecosystem of resources required to deliver an ever-expanding client-base.

Leadership and execution across pre-sales support, Project Management, UX/UI Design, Engineering, and Testing functionsStrategic Growth of the D2C offerings and client base including partnering with sales team to identify and pursue strategic opportunitiesSupporting country business development and client relationship management. Act as escalation point for critical client issues related to project delivery and ensure timely resolutionDevelop and manage relationships with 3rd party technical delivery providers to scale the overall capacity of professional servicesEnsure on-time, on-budget delivery of all client projects while maintaining quality standards across all deliverables and client touchpoints. Monitor project profitability and implement margin improvement initiativesOversee the implementation of complex ecommerce platforms (Magento, Shopify, custom API solutions)P&L ownership and financial performance management including the development of annual budgets, forecasts, and financial targetsIdentify market opportunities for new service offerings including development of innovative solutions leveraging emerging technologiesTeam development and organizational scaling

Capabilities

Essential Qualifications

Bachelor's Degree in Business, Technology, or related fieldMinimum 8 years of experience in professional services, consulting, or e-commerce or comparable domainAt least 5 years managing and growing teamsCapable of developing a good understanding of e-commerce platforms, technologies, ecosystemsExperience with enterprise clients and complex solution delivery preferredGood financial acumen with budget management As this role is regional in nature, a strong command of written and spoken English & Thai is required. 

Technical & Industry Knowledge

Good understanding of e-commerce platforms (Magento, Shopify, custom builds) is a plus. The ability to learn is a must.Basic knowledge of web technologies, APIs, integrations, and system architectureUnderstanding of software development lifecycle and project methodologiesExperience with digital marketing, omnichannel retail, and marketplace integrationsKnowledge of Southeast Asian e-commerce landscape and market dynamics is a plus.

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