General Manager

7 days ago

Bangkok, Bangkok, Thailand Ramada by Wyndham Bangkok Sukhumvit 11 Full time ฿1,200,000 - ฿2,400,000 per year

การจ้างงาน

full-time

Qualifications & Requirements

Education & Experience

Bachelor's degree in Hospitality Management, Business Administration, or a related field. (Master's degree preferred).

Minimum of 5-7 years of progressive experience in hotel management, with at least 3 years as a General Manager or Assistant General Manager in a full-service hotel.

Proven track record of achieving financial targets and managing large teams.

Skills & Competencies

Position Summary

The General Manager (GM) is responsible for the overall success and strategic direction of the hotel. This includes maximizing financial performance, driving guest satisfaction, ensuring the highest standards of quality and service, and developing a high-performing team. The GM serves as the primary liaison between the hotel and the ownership/management company.

  1. Key Responsibilities

Financial Performance & Revenue Management

Develop and execute the annual operating budget, ensuring profit goals are met or exceeded.

Monitor and analyze financial reports, including P&L statements, to identify and implement cost-control and revenue-generating strategies.

Oversee the Revenue Management strategy to maximize RevPAR (Revenue Per Available Room) and achieve optimal pricing and occupancy.

Manage capital expenditure projects and ensure proper asset maintenance.

Guest Experience & Quality Standards

Ensure exceptional guest satisfaction by consistently delivering high-quality service and product standards.

Monitor and respond to guest feedback and online reviews (e.g., TripAdvisor, social media) to continuously improve the guest experience.

Conduct regular inspections of all hotel areas, including guest rooms, public spaces, and F&B outlets, to ensure brand standards and cleanliness are maintained.

Team Leadership & Human Resources

Lead, mentor, and develop the hotel's executive team and all department heads.

Foster a positive, engaging, and professional work environment that encourages teamwork and high morale.

Oversee all human resources functions, including recruitment, training, performance management, and adherence to labor laws.

Ensure all employees are fully trained in emergency procedures, safety protocols, and standard operating procedures (SOPs).

Sales, Marketing, & Community Relations

Work closely with the Sales and Marketing team to drive business development and secure new accounts.

Act as the primary representative of the hotel in the local community, building strong relationships with key stakeholders, businesses, and government officials.

Promote a positive hotel image and brand reputation.

Operations & Safety

Ensure compliance with all local, state, and federal laws, as well as brand standards and internal policies.

Oversee all operational departments (Front Office, Housekeeping, F&B, Engineering, Security).

Establish effective security and safety procedures to protect guests, employees, and hotel assets.

1.Service Charge

2.Day Off 8 Days / Month

3.Meal Allowance 2 / Meals

4.Public Holiday 15 Days

5.Uniforms

6.Social Security

7.Vacations

Service Charge

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