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Customer Service Officer
3 weeks ago
Customer Service Officer
(Export Food Team)
Work base Bangkok, Rama 9 Soi 53
Qualifications:
v Bachelor's degree in any field.
v At least 2-3 years experiences in export business (customer service and sales support). Food industry is preferable.
v Computer literate (Microsoft Office, Excel skill)
v Good analytical, creative, initiative, pro-active, self-motivated and self-starter with a high sense of urgency.
v Positive attitude, well-organized, able to work under pressure, responsible and team work skill.
v Fluent in English both written and spoken. TOIEC score minimum 650.
v Good communication and coordination skills.
v Good command of speaking, reading and writing in Chinese or third languages would be advantage.
v Knowledge of HACCP, BRC, ISO or any related Food safety is preferred but not compulsory.
v Able to safeguard company proprietary and confidential information
Responsibilities:
v Dealing with Thai and oversea agencies / customers on the price offers, samples request, sales volume follow up, orders receipt, prepare sales report.
v Management customer complaints and coordinate with related parties until a complaint is closed.
v Coordination for document/statement request from customers according to Food standard requirement.
v Review and analyze order pattern and cycle time of each agency/customer as well as propose alternative delivery routing for operation efficiency
v Maintain positive relationships with customers to ensure high customer retention.
v Convert leads /enquiries from customers into business development data.
v Monitor agency /customer performance by comparing and analyzing actual sales with forecast
v Organize customer visit
v To do other tasks as assigned
Preferred Personal Qualities:
- Service minded
- Decisive
- Team player
- Proactive
Benefits & Welfares :
v Annual Physical Check-up
v Life Insurance
v Accident Insurance
v Medical Benefits Accident
v General Medical Treatment
v Provident Fund
v Uniform
v Expenses for Cremation
v Childbirth Allowance
An attractive salary and benefit with opportunity for career advancement will be offered to the successful candidate. Interested persons please send your application letter with full resume, current and expected salary and a recent photo to:
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