Contact Centre Agent
2 weeks ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Technology & Operations, Contact Centre.
**Responsibilities**:
- Handle all incoming card and banking calls to meet individual qualitative and quantitative targets.
- Ensuring Nil customer negative feedback or complaint on staff manners.
- Keep records of all conversation in call center database, in a comprehensible way.
- Follow up case and ensure the response to customer is efficient and accurate within SLA.
- Stay updated with the knowledge of all service, product, and promotion.
- Strong team working ability in shift assignment to meet department targets both of % Service.
- Level and % Call abandonment.
- Escalating customer problem incidences to Call Center Management.
- Strictly comply workflow / procedure and bank policy to prevent and / or mitigate operational risk.
- opportunities in daily work.
**Job Requirements**:
- Minimum of 1 year working experience preferable in Banking Call Center.
- Willing to work on shift rotation.
- Good data entry and Typing skills.
- Ability to multi-task, set priorities and manage time effectively.
- Verbal and Written Communication Skills.
- Listening Skills.
- Problem Analysis and Problem-Solving Skills.
- Customer Service Orientation.
- Stress Tolerance.
**หมายเหตุ**:ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร
**Be a part of UOB Family**:
**Competencies**:
- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience
-
Contact Centre Agent
4 days ago
กรุงเทพมหานคร, Thailand UOB (Thai) Public Company Limited Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Contact Center
4 days ago
กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full timeEnsures highest standard of service delivery to our customers. Monitor and respond to incoming calls. Maintains confidentiality of the Bank s customers and data. Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact...
-
Outbound Call Centre Lead
3 days ago
กรุงเทพมหานคร, Thailand Sunday Insurance Full timeBe responsible for the Outbound Call Centre team which supports distribution partners in converting prospects leads into closed sales primarily in health and motor insurance. Such support can include but not limited to responding to product and / or shopping enquiries by enquiries, recommending the most suitable benefit plan and / or product to customer,...
-
Contact Center Agent
4 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัทจัดหางาน เวิร์คเมท โซลูชั่นส์ จำกัด Full timeมีประสบการณ์ตรงด้านการเป็น Call Center Agent หรือประสบการณ์ด้านการบริการลูกค้าอย่างน้อย 1...
-
Contact Center
2 weeks ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeJob Posting Location Bangkok Job Summary Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance 3. Ensure daily processes/ contact center operation to meet KPIs and SLAs 4. Devise ways to optimize procedures and keep staff motivated 5....
-
Contact Center Supervisor
3 weeks ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes. 2. Monitor and evaluate the performance to develop performance improvement and...
-
Contact Center
3 weeks ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent...
-
Contact Center Supervisor
2 weeks ago
กรุงเทพมหานคร, Thailand บริษัท แอมเวย์ (ประเทศไทย) จำกัด Full timeการเงิน/การธนาคาร/หลักทรัพย์, การโรงแรม/รีสอร์ท, สินค้าอุปโภค/บริโภค, เครื่องดื่ม/อาหาร/ภัตตาคาร, บันเทิง/สื่อ, อสังหาริมทรัพย์,...
-
ด่วนรับสมัคร Call Centre
1 week ago
คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Full time**ด่วนรับสมัคร Call Centre จำนวนมาก**: **รายละเอียดงาน**: 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity. 2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance. 3.Suparvises and...
-
ด่วนรับสมัคร Call Centre
4 days ago
คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Full time**ด่วนรับสมัคร Call Centre จำนวนมาก**: **รายละเอียดงาน**: 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity. 2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance. 3.Suparvises...
-
Contact Center Agent
2 weeks ago
กรุงเทพมหานคร, Thailand บริษัท จัดหางาน เวิร์คเมท โซลูชั่นส์ จำกัด Full time**รายละเอียดงาน**: - ตรวจสอบรายการยืนยันตัวตนเพื่อเปิดบัญชีของลูกค้า - ตรวจสอบความถูกต้องของการกรอกข้อมูลของของเอกสารของลูกค้า -...
-
Online Ielts Teacher
6 days ago
กรุงเทพมหานคร, Thailand BRIT Language Centre Full timeWe are currently looking to recruit reliable, professional, and experienced teachers of IELTS to join our bank of part-time online teachers. You will teach IELTS to: small groups or 1-1. Your profile: - You must be based in Thailand - You MUST be very familiar with the IELTS exam - You MUST have considerable experience of teaching IELTS (minimum 1000...
-
Communication Centre Agent
3 weeks ago
กรุงเทพมหานคร, Thailand HSH Group Full timeWorking alongside a wonderful team at The Peninsula Bangkok, we are seeking a Communication Center Agent to support the Communication Center team. - Work for a prestigious hotel in Bangkok - Learn and grow within the Rooms operation - Favorable remuneration package **Key Responsibilities** - Answer all incoming calls promptly based on hotel standards -...
-
Contact Center Supervisor
4 weeks ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...
-
Contact Center Supervisor
4 weeks ago
กรุงเทพมหานคร, Thailand Amway Inc. Full timeResponsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated...
-
Contact Center
4 weeks ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...
-
Property Agent
3 weeks ago
กรุงเทพมหานคร, Thailand Squat Revolution Full timeAre you a **property agent** looking for an exciting opportunity to be part of a **newly established property agency**? If so, this might be the perfect chance for you to shape a company from the ground up and make your mark in the real estate industry. As a property agent at our agency, your primary responsibilities will revolve around finding available...
-
Contact Centers Operations Coordinator- English
8 hours ago
กรุงเทพมหานคร, Thailand AccorCorpo Full timeCompany Description **Why work for Accor?** - We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. - Every chapter of your story is yours to write and together...
-
Contact Center Agent
4 days ago
กรุงเทพมหานคร, Thailand Inchcape Full time**Responsibilites** - Understand and implement internet sales and follow up process. - Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer. - Try and secure an appointment to get the customer into the dealership. -...
-
Reservations Agent
2 weeks ago
กรุงเทพมหานคร, Thailand Meeting Point Asia Full time**Job Purpose Overview**: This position is responsible for conducting reservation functions by assisting clients in making, altering and canceling reservations. This position also entails sorting out any reservation related issues and answering any questions clients might have about the reservation process. **Main Tasks and Responsibilities**: - System...