Team Lead, Collections
1 week ago
**Operations**: setting-up, develop and lead day-to-day collection operations, including collections call Centre, skip-tracing, field collections, external outsourcing vendors.
**Teambuilding**: build, drive and develop the teams according to the highest standards of the industry.
**Collection content**: develop efficient collection content adjusted to the country specific within Grab's general policies. Improve policies and documents needed.
Build reliable, trusty and long-term relations with assigned customers.
Negotiate & motivate customers to carry out their loan's obligations.
Provide an up to date information to customers about their current debt and channels of repayment.
Follow up with customers who did not fulfill their promises to pay.
Establish repayment schedules based on customers' financial situations.
Fulfil the KPI's established by Collection managers.
Provide high-quality customer service for delinquent clients based on best practices.
In control of Debt collection regulation Act.
Working closely with Collections and Operations team in term of process improvement.
**Collections Training**: Debt collection Act, BOT regulation, Negotiation skill, Onboarding New Hire, etc.
The Must-Haves Bachelor's degree or higher in finance, statistics, economics or any other relevant education.
Min 5 years of experience in collections/credit operations in consumer finance/banking.
Excellent people management, leadership and mentoring skills.
Experience in working with collection and contact centre software, ability to test it.
Strong business partnering skills.
Good communication skills in verbal, written and presentation.
Good command of English and Local language.
Basic understanding of the local financial regulatory environment, compliance and customer due diligence process.
Strong analytical, interpersonal, written and verbal skills.
A lateral thinker and creative problem solver with strong attention to detail.
Self-starter and ability to work well in a fast-paced environment.
The Nice-to-Haves If you have the following qualifications would be more advantages International experience.
Fin-Tech or Retails Credit experience.
Our Commitment We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.
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