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Associate, Collections

2 weeks ago

กรงเทพมหานคร, Thailand Grab Full time

Dialing motion campaign per collection strategy [Progressive, Predictive and Preview Mode].
Prepare Collections and Non Collections Report to analysis for improvement.
In control of Debt collection regulation Act.
Working closely with Collections, Operations team in term of process improvement.
Working closely with Call Centre and External outsourcing vendors.
**Collections Training**: Debt collection Act, BOT regulation, Negotiation skill, New Hire onboarding, Product Knowledges, etc.
Collections QC, monitoring and feedback.
**The Must-Haves**: Bachelor's degree or higher in finance, statistics, economics or any other relevant education.
Min 2 years of experience in collections/credit operations in consumer finance/banking.
Experience in working with collection and contact center software would be an advantage, ability to test it.
Basic understanding of the local financial regulatory environment, compliance and customer due diligence process.
Strong analytical, interpersonal, written and verbal skills.
A lateral thinker and creative problem solver with strong attention to detail.
Self-starter and ability to work well in a fast-paced environment.
High level of responsibility.
**The Nice-to-Haves**: Fin-Tech or Retails Credit experience would be advantageous.
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