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Debt Collection

2 weeks ago

กรงเทพมหานคร, Thailand บริษัท ตรีเพชรอีซูซุลิสซิ่ง จำกัด Full time

หน้าที่ความรับผิดชอบ

**Job Descriptions**
- Monitor performance of collection team both of In house and Outsource
- Audit Collectors and Team Leader performance and operation process
- Review and monitor telephone conversation’s recording of collector team in order to check up their conversation quality for company’s standard alignment and investigate for any complain (if have)
- Make and submit some reports that Manager assign and report operation problems to Manager
- Daily allocate case to Outsource agent and In-house
- Create training course of new interesting topic or related with their jobs to train Collector and Team leader
- Contact Marketing Officer or other units in case customer has problem for resolve the problem timely

คุณสมบัติผู้สมัคร

**Qualifications**
- At least Bachelor’s degree in any fields
- At least 10 years working experience in collection or risk management, in leasing company (working experience in team leader 3 years as minimum)
- Computer literature in Microsoft OfficeAble to work under high pressure, High EQ
- Logical thinking with “Can do” attitude
- Strong leadership and motivation skill
- Able to handle aggressive customer, lead to the negotiation to success
- Good negotiation, convincing skills and decision making
- Timely manner and good ethical