Customer Experience Associate

2 weeks ago


ปทมวน กรงเทพมหานคร, Thailand AIRR Labs (Thailand) Co., Ltd. Full time

Manage all consumer communication across ecommerce platform.
Identify and assess customers needs to achieve satisfaction and product conversion.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Knows our products inside and out so that you can answer questions.
Communicates and coordinates with internal team as necessary.
Ensure customer satisfaction and provide professional customer support.
Co-ordinate with warehouse to provide update to customer regarding parcel shipment queries.
Exceptional verbal and written communication skills in Thai, English is a plus.
Ability to collect, track, and analyze multiple data sets.
Attention to detail.
Ability to build rapport and collaborate with others within the company and externally.

**Job skills required**: English, Problem Solving, Multitasking, Good Communication Skills



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