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Digital Customer Experience Testing Officer
3 weeks ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
Plan and conduct hands-on test execution to ensure seamless end-to-end experiences and identify areas for improvement, ensuring that the app delivers excellent user experience.
**Job Description**:
- Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer.
- Develop a comprehensive customer experience test strategy
- Define tools and resources, and design test scenarios.
- Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
- Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
Recruiter
Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)
