Store Leadership Director

4 days ago


Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full time

Job Expert (Thailand) Co., Ltd. is seeking a highly skilled Store Leadership Director to lead our team in driving sales, maximizing profitability, and delivering exceptional customer service.

Key Responsibilities:

  • Customer Service:
    • Provide top-notch service to foster customer loyalty.
    • Address inquiries and complaints promptly to ensure effective resolutions.
    • Maintain consistency within the team to deliver premium service.
    • Utilize the Customer Service Measurement Program (Observation Checklist) effectively.
  • Sales:
    • Achieve and surpass sales targets.
    • Analyze Oracle reports (Wall Sales, Branch Review, Top Sales, etc.) to inform sales decisions.
    • Leverage in-store devices to expand product offerings.
    • Optimize foot traffic, transaction values, and conversion rates using the Trade Review Report.
  • Visual Merchandising:
    • Implement weekly visual briefs to maintain high visual standards in-store.
    • Employ creative visual techniques to attract, engage, and motivate customers.
    • Prominently display advertised and new products in appropriate locations.
    • Update mannequins, displays, and windows according to Visual Merchandising guidelines.
  • Training & Development:
    • Support team growth by identifying and developing talent.
    • Conduct regular training sessions to maintain high operational standards.
    • Monitor team progression and ensure completion of required E-Assessments.

This role requires strong leadership, a customer-focused mindset, and the ability to drive sales while maintaining a visually appealing and well-managed store environment.

We estimate the salary for this position to be around 45,000 - 60,000 THB per month, depending on experience and qualifications.



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