Store Leadership Director
4 days ago
Job Expert (Thailand) Co., Ltd. is seeking a highly skilled Store Leadership Director to lead our team in driving sales, maximizing profitability, and delivering exceptional customer service.
Key Responsibilities:
- Customer Service:
- Provide top-notch service to foster customer loyalty.
- Address inquiries and complaints promptly to ensure effective resolutions.
- Maintain consistency within the team to deliver premium service.
- Utilize the Customer Service Measurement Program (Observation Checklist) effectively.
- Sales:
- Achieve and surpass sales targets.
- Analyze Oracle reports (Wall Sales, Branch Review, Top Sales, etc.) to inform sales decisions.
- Leverage in-store devices to expand product offerings.
- Optimize foot traffic, transaction values, and conversion rates using the Trade Review Report.
- Visual Merchandising:
- Implement weekly visual briefs to maintain high visual standards in-store.
- Employ creative visual techniques to attract, engage, and motivate customers.
- Prominently display advertised and new products in appropriate locations.
- Update mannequins, displays, and windows according to Visual Merchandising guidelines.
- Training & Development:
- Support team growth by identifying and developing talent.
- Conduct regular training sessions to maintain high operational standards.
- Monitor team progression and ensure completion of required E-Assessments.
This role requires strong leadership, a customer-focused mindset, and the ability to drive sales while maintaining a visually appealing and well-managed store environment.
We estimate the salary for this position to be around 45,000 - 60,000 THB per month, depending on experience and qualifications.
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