Store Leadership Opportunity
3 days ago
Job Description
OverviewWe are seeking a talented and results-driven Store Manager to lead our team in Thailand. The successful candidate will have strong leadership skills, a customer-focused mindset, and the ability to drive sales while maintaining a visually appealing and well-managed store environment.
This role is ideal for individuals who enjoy working in a fast-paced retail environment, are passionate about delivering exceptional customer service, and are committed to driving business growth.
Responsibilities- Customer Service:
- Provide outstanding service to maintain customer loyalty and build long-term relationships with customers.
- Address inquiries and complaints promptly, ensuring effective resolutions that meet or exceed customer expectations.
- Foster consistency within the team to deliver top-tier service and ensure a positive shopping experience for all customers.
- Utilize and understand the Customer Service Measurement Program (Observation Checklist) to continuously improve service quality.
- Sales:
- Achieve and surpass sales targets by leveraging Oracle reports (Wall Sales, Branch Review, Top Sales, etc.) to inform sales decisions and optimize product offerings.
- Leverage in-store devices to expand product offerings and increase revenue streams.
- Analyze the Trade Review Report to optimize foot traffic, transaction values, and conversion rates.
- Visual Merchandising:
- Implement weekly visual briefs to maintain high visual standards in-store and create an engaging shopping environment that attracts and retains customers.
- Use creative visual techniques to attract, engage, and motivate customers.
- Ensure advertised and new products are prominently displayed in appropriate locations.
- Update mannequins, displays, and windows according to Visual Merchandising guidelines to maximize brand visibility and impact.
- Training & Development:
- Support team growth by identifying and developing talent within the team.
- Conduct regular training sessions to maintain high operational standards and ensure team members are equipped with the skills and knowledge needed to excel in their roles.
- Monitor team progression and ensure completion of required E-Assessments to measure individual performance and identify areas for improvement.
To succeed as a Store Manager at Job Expert (Thailand) Co., Ltd., you should have:
- A minimum of [5] years of experience in a retail management role, preferably in a similar industry.
- Demonstrated success in leading teams and driving business growth through sales, customer service, and visual merchandising initiatives.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, employees, and stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions to drive business outcomes.
As a Store Manager at Job Expert (Thailand) Co., Ltd., you can expect:
- A competitive salary of 120,000 THB per month, based on your qualifications and experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that encourages collaboration, innovation, and continuous improvement.
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