Case Management Leader

3 months ago

กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care.

We are part of the APRIL Group, an insurance specialist with 2,300 staff in 16 countries.

We are seeking a skilled and dedicated **Case Management Leader **to join our team in the APAC region.

As a case Management Leader, you will lead the management of complex clinical cases within the APAC region with the double objective of improving the patient’s journey and enhancing the cost-effectiveness of the treatment plans. Step up the challenge and make a difference in member healthcare

**Responsibilities**:

- Manage the case management team and monitor their performance.
- Take ownership of the case management process, ensuring a comprehensive understanding of each complex ongoing medical case.
- Develop innovative and effective action plans to achieve the dual mandate stated in the mission of this role.
- Monitor cost savings and use data supported analysis to propose new strategies to foster additional savings.
- Focus on customer experience and provide clear and transparent explanations to members. Engage with members regarding their healthcare situations, providing guidance and discussing alternative treatments, suggesting alternatives, and facilitating second medical opinions when necessary.
- Prepare well-structured and concise case summaries as part of the escalation process, ensuring all relevant information is included.
- Oversee and coordinate the various teams involved in the case management process, including the LOG and Medical teams.
- Organize regular case study sessions to enhance teamwork, communication, and collaboration among team members. Foster a supportive and collaborative work environment.

**Requirements**:

- Medical background or ability to challenge medical decisions based on experience
- Successful experience in insurance or assistance sector would be a plus
- Being structured and detail-orientated
- Proven experience in developing effective solutions to challenges, utilizing both logical reasoning and creative approaches to overcome obstacles
- Confident to challenge a decision and provide argumentation to support it
- Experience in negotiating costs effectively to achieve favourable outcomes
- Capacity to work under limited supervision and to take the initiative
- Excellent written and communication skills with the ability to communicate ideas and opinions with confidence
- Fluent in English

**Benefits**:

- Opportunities for professional development and continuous learning.
- Collaborative and inclusive work environment.
- Work-life balance and flexible working arrangements.
- Engaging and challenging work with a meaningful impact on patient care.
- Cutting-edge technology and resources to support your work.
- Supportive leadership and opportunities for career growth within the organization.

  • Case Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Toll Group Full time

    Company Description **About Toll** At Toll, we aren't just moving businesses; we are moving the world towards a brighter, more compassionate future, full of hope and opportunity for those in adversity. Our Government & Defence division is an experienced and trusted government partner and delivers case management services that include a broad range of...

  • Case Manager

    7 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Case Management Coordinator

    3 weeks ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Clinical Case Manager

    7 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Case Management Associate

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager Field Operations

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Management Asscociate

    1 month ago

    กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Processing Manager

    3 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Case Manager

    6 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Senior Case Processing Manager

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Senior Case Processing Officer

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req47142 **Job Title**:Senior Case Processing Officer (National Position) **Sector**:Administrative/General Office **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Work Arrangement**: **Background/IRC Summary**: Founded in 1933, International Rescue...

  • Team Leader

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Senior Case Processing Officer

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Brand Manager

    6 months ago

    กรุงเทพมหานคร, Thailand บริษัท คอมเซเว่น จำกัด (มหาชน) Full time

    ค้าขายปลีก/ค้าขายส่ง วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 8 - 15 ปี- กรุงเทพมหานคร- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...

  • Ocean Freight Export Team Leader

    6 months ago

    กรุงเทพมหานคร, Thailand DHL Full time

    We are urgently seeking our vacancy job as below detail. **Position: Ocean Freight Export Team Leader** *** **(Based at Head Office, Rama 9)** **Key Responsibilities: -** - Manages and drives performance of a team of OFR Export. - Processes, handles and distributes all required documents in the shipping area. - Ensures customer requirements are met and...

  • Ocean Freight Export Team Leader

    7 months ago

    กรุงเทพมหานคร, Thailand DHL Full time

    We are urgently seeking for our vacancy job as below detail. **Position: Ocean Freight Export Team Leader** **(Based at Head Office, Rama 9)** **Key **Responsibilities: -** - Manages and drives performance of a team of OFR Export. - Processes, handles and distributes all required documents in the shipping area. - Ensures customer requirements are met and...

  • Regional Consumer Insights Practice Area Leader

    3 months ago

    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description** Key Accountabilities** In this Strategic Leadership role, you will be responsible for the development of the Consumer Insights Practice Area business at a regional level operating as Brand Manager, driving profitable revenue growth, representing VOC and creating awareness of all your portfolio internally and externally. You will lead a...

  • Regional Consumer Insights Practice Area Leader

    3 months ago

    กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Own overall Regional Practice Area revenue and cost OP, driving long term profitable growth. Understand portfolio profitability and improve Practice Area profit profile via product mix. Craft regional client engagement plans alongside SS and ADs for target client activation at HQ, regional and local level. Serve as senior leader on Regional/Local RFI/RFP...

  • Regional Auto Vertical Leader

    3 months ago

    กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Own overall Regional Practice Area revenue and cost OP, driving long term profitable growth. Understand portfolio profitability and improve Practice Area profit profile via product mix. Craft regional client engagement plans alongside SS and ADs for target client activation at HQ, regional and local level. Serve as senior leader on Regional/Local RFI/RFP...

  • Project Leader, Bangkok

    6 months ago

    กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...