Case Manager

5 months ago

กรงเทพมหานคร, Thailand Toll Group Full time

Company Description
**About Toll**

At Toll, we aren't just moving businesses; we are moving the world towards a brighter, more compassionate future, full of hope and opportunity for those in adversity. Our Government & Defence division is an experienced and trusted government partner and delivers case management services that include a broad range of programmes to solve a wide range of problems; in short - we deliver what our customers need.

**Job Description**:
**The Role**

We are looking for dynamic **Case Managers **based in Bangkok, Thailand to join our case management team dedicated to providing exceptional customer service to customers across Asia.

Toll is excited and proud to work on behalf of the Australian Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa applicants associated with medical assessment and subsequent travel to Australia. We are looking for **Case Managers **who will act as the central point of contact and co-ordination for assigned customers. You will ensure effective support, advice, information, and assistance tailored to their specific needs is delivered from case activation until arrival in Australia.

As a **Case Manager**, you will:

- Lead on end-to-end case management of your assigned cases in line with the Assisted Passage Program. A big part of your role will focus on the case management of applicable services on behalf of Home Affairs ensuring customers receive the support required as they prepare for travel to Australia.
- Work in close collaboration with your onshore case management peers to ensure travel to Australia can be booked in line with policy.
- Have a strong awareness of the local and regional environment and customer demographic.
- Partner with associated agencies (incl UNHCR, ICRC, IOM, UNICEF, MSF) and government agencies in Thailand and the region to ensure customers receive support tailored to their needs or circumstances.

**Qualifications**:
**About You**

To be successful in this role you will likely have:

- Proven experience in case management within a multicultural context in a medium to large organisation that deliver comparable services.
- Customer service experience preferably in an administrative environment with a focus on service delivery and service recovery.
- Excellent nuanced communication skills with fluency in Thai and English (written and oral). Knowledge of Burmese would be a big plus.
- Strong awareness of the local and regional environment and customer demographic with a desire to facilitate communication and understanding.
- Ability to delivery operational excellence and exercise critical judgement in different situations and changing environments.
- Meet our Child Safeguarding criteria.

Additional Information
**Be connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- At Toll everyone is welcome including those of all ages, ethnicities, genders, and abilities. _

You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.

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