Case Processing Officer

1 week ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

**Requisition ID**: req24622
**Job Title**:Case Processing Officer (National Position)
**Sector**:Administrative/General Office
**Employment Category**: Fixed Term
**Employment Type**: Full-Time
**Open to Expatriates**: No
**Location**: Bangkok, Thailand

**Background/IRC Summary**:
**Job Overview/Summary**:
The Case Processing Officer (CPO) is responsible for data entry and quality control into START, as well as updating and maintaining physical case files for refugee cases. The CPO also performs other functions outside of the general responsibilities as assigned by the immediate supervisor. Case Processing Officers achieve and maintain a high
- performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US Resettlement Agencies and other USRAP partners.
**Major Responsibilities**:

- Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures
- Ensure all data entered into START is accurate in accordance with USRAP guidelines and the cooperative agreement
- Enter refugee case information into START and case files per daily output targets, including: USCIS updates, security requests, scanning /attaching, medical updates, assurance requests and travel packet creation, and quality control
- Perform timely advanced case processing on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices
- Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
- Produce and deliver specific progress reports to the Case Processing Manager
- Where applicable, provide task-specific training/guidance, and monitor the progress of, Case Processing Assistants/new hires/temp staff/interpreters, providing relevant feedback to the Senior Case Processing Officer/Case Processing Manager
- Responds to case-specific inquiries from other RSC staff
- Perform other related duties as assigned including being back up to senior CPO
**Key Working Relationships**:
**Position Reports to**:Case Processing Manager Position directly supervises: None
**Indirect Reporting**:Senior Case Processing Manager, Case Processing Coordinator
**Other Internal and/or external contacts**:
***Internal**: All Bangkok and Malaysia RSC staff
***External**: USCIS officers, RPC, UNHCR and IOM

**Qualifications**

**Job Requirements**:
**Education**:

- University degree in any field
**Work Experience**:

- At least two years of relevant professional experience with previous data entry experience required
- Resettlement processing or other NGO experience is preferred
- Previous work in a multi-cultural environment is advantageous
**Demonstrated Skills and Competencies**:

- Able to perform data processing/data collection through good listening and analytical skills
- Good time management skills and ability to multitask
- Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines
- Proven data entry/management skills
- Meticulously attentive to details with high accuracy, and manages own quality control
- Problem-solver who takes initiative to provide solutions
- Good report writing skills - ability to produce precise and accurate reports
- Good communication skills with pleasant demeanor
- Able to multitask, work effectively under pressure and manage repetitive work
- A team player who is also able to think and work independently
- Flexible and able to work in fast-paced, multi-cultural environment
- High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)
- Willingness and ability to travel to and work in remote locations such as refugee camps.
**Language and Computer Skills**:

- Excellent verbal and written English language skills required.
- Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
- Ability to type 40 words per minute required.
**Working Environment**:
The position is currently based in Bangkok in an urban office environment. The position may be requested travel to support delivery of USRAP processing within Thailand and throughout the region.
The employee is required to adhere to The IRC Way for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out his/her duties.
**Standards of Professional Conduct**

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Code of Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces p

  • Case Processing Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req38039 **Job Title**:Case Processing Officer (National Position) **Sector**:Resettlement, Asylum, and Integration **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/IRC Summary**: **Job Overview/Summary**: The Case Processing Officer (CPO) is...

  • Case Processing Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req41130 **Job Title**:Case Processing Officer (National Position) (7 Positions) **Sector**:Resettlement, Asylum, and Integration **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/IRC Summary**: Founded in 1933, International Rescue Committee...

  • Senior Case Processing Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req38067 **Job Title**:Senior Case Processing Officer (National Position) **Sector**:Resettlement, Asylum, and Integration **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/IRC Summary**: **Job Overview/Summary**: The Senior Case Processing...

  • Senior Case Processing Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req41128 **Job Title**:Senior Case Processing Officer (National Position) **Sector**:Resettlement, Asylum, and Integration **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/IRC Summary**: Founded in 1933, International Rescue Committee (IRC)...

  • Senior Case Processing Officer

    1 week ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req41993 **Job Title**:Senior Case Processing Officer (National Position) (8 Positions) **Sector**:Resettlement, Asylum, and Integration **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/IRC Summary**: Founded in 1933, International Rescue...

  • Senior Case Processing Officer

    1 week ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Senior Case Processing Manager

    1 week ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Case Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Case Management Leader

    4 weeks ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Clinical Case Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Case Management Coordinator

    4 weeks ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Business Process Expert

    2 weeks ago

    ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full time

    Req13304 Location: Bangkok, Thailand **As a Business Process Expert **within the Pandora ERP business transformation program, you will be responsible for **Strategic results; **Delivery of our Crafting & Supply Strategy 2026 and the ambition of creating the SMART factory and Data-driven manufacturing. And in alignment with Procurement process and Supply...

  • Process Improvement Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand KLeasing Full time

    About Us KASIKORN LEASING COMPANY LIMITED (KLeasing) is the wholly-owned subsidiaries of KASIKORNBANK, which holds 99.99 percent of KLeasing shares. KLeasing was established in 2005 to provide hire purchasing financing to individual and business customers, with Auto Loans for New Car, Used Car, Car to Cash, Dealer Floorplan and Financial...

  • Officer, Data Processing

    4 weeks ago

    กรุงเทพมหานคร, Thailand Unilode Full time

    **About Unilode** **Position Overview** The Data Processing Team is responsible for ensuring data accuracy in the system associated to worldwide ULD management and control. The Officer, Data Processing is key to service delivery. Our global inventory should be monitored 24/7, 365 days to ensure that our customers have access to the ULDs they need, when and...

  • Case Manager

    1 week ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Business Process Manager

    1 week ago

    ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full time

    As a Business Process Manager, you will be responsible for understanding business processes and business priorities to help drive process and technology innovation. You will work with broader business stakeholders / SMEs to understand current processes, examine issues, and perform root causes analysis, while also partnering with Technology team on product...

  • Business Process Coordinator

    2 weeks ago

    สาทร, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a manufacturing company (Automotive Business). - Coordinating to ensure effective rollout of E-tax invoice and SWT enhancement. - Coordinating rollout of RPA use cases. - Collecting business data from different channels and communicating these to the accounting team to create efficient business processes. **Qualification & Competencies...

  • Casework Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req41294 **Job Title**:Casework Officer **Sector**:Resettlement **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/Summary**: Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in...

  • Business Process Manager

    1 week ago

    ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full time

    Ref.9964 **Are you an experienced **professional who is passionate about business process improvements and technology innovation to drive high impact products within organizations? If so, Pandora is embarking on an ambitious path to deliver on our Crafting & Supply Strategy and Digital Strategy to build an agile, flexible, and connected manufacturing. We...

  • Senior Casework Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req41280 **Job Title**:Senior Casework Officer **Sector**:Resettlement **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/Summary**: Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in...