Case Manager

4 weeks ago

กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care.

We are part of the APRIL Group, an insurance specialist with 2,300 staff in 16 countries.

Are you passionate about improving member healthcare journeys and optimizing the costs? We are seeking a skilled and dedicated **Case Manager **to join our team in the APAC region. Step up the challenge and make a difference in member healthcare.

As a Case Manager, you will play a vital role in managing complex clinical cases, with the dual objective of enhancing patient outcomes and optimizing treatment costs. Your strategic approach will be crucial in achieving these objectives while ensuring effective coordination across multiple teams.

**Responsibilities**:

- Develop innovative and effective action plans to improve patient journeys and enhance cost-effectiveness.
- Monitor cost savings and continuously propose new strategies based on the analysis.
- Anticipate future costs and take preventive actions to avoid recurrences or complications of chronic diseases.
- Focus on customer experience, engage with members, provide guidance, discuss alternative treatments, and facilitate second medical opinions when necessary.
- Coordinate with the various teams that need to be involved within the case management process (LOG team, medical team, sales...).
- Organize regular case study sessions to enhance teamwork and collaboration.
- Prepare well-structured case summaries as part of the escalation process.

**Requirements**:

- Strong analytical and problem-solving skills, with the ability to develop innovative action plans.
- Extremely adept in negotiating
- Excellent communication skills, able to engage effectively with different stakeholders.
- Knowledge of healthcare systems and clinical procedures is a plus
- Ability to work independently, prioritize tasks, pro-activity and meet deadlines in a fast-paced environment.

**Benefits**:

- Opportunities for professional development and continuous learning.
- Collaborative and inclusive work environment.
- Work-life balance and flexible working arrangements.
- Engaging and challenging work with a meaningful impact on patient care.
- Cutting-edge technology and resources to support your work.
- Supportive leadership and opportunities for career growth within the organization.

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